Wrong tarriff

lucy4kidslucy

hi i recently switched over to e-on and im putting loads in my electric and im on benefits,so i phoned them this morning ,they say im on a rate 2 when i should be on rate 1 i asked if i was entitaled to any money back but they said no because i came to them on rate 2.IM NOT SURE WHAT TO DO ,DO I PHONE BRITISH GAS who i was with before and ask why they never spotted i was on rate 2 when they came to check my meter and ask them if they will give me any money back HELP PLEASE I DONT NO WHAT TO DO

spiro

You say "putting loads in my electric " - does this mean you have a ppm?

When you say about 2-rate are you talking about meter, tariff or both?

By default a supplier is likely to put a new customer with a 2-rate meter on a 2-rate tariff unless the customer specifies otherwise. What did you tell E-On when you changed supplier?

What money are you expecting to be able to get back from either E-On or British Gas?

lucy4kidslucy

hi yes i have a ppm, when i phoned e-on up they said my meter is set up at rate-2 tariff and it should of been set up at rate 1, e-on didnt ask me when i changed from b/g,about what rate etc.
I wanted to no if i was on this wrong rate with b/g am i entitalled to any money that i was paying on this higher rate

macman

Are you talking about Economy 7, i.e. do you have night storage heaters for your heating, and an immersion heater with a timer to heat your hot water overnight on cheap rate? If not, you should probably not be on a dual rate tariff. You need to give more info.

spiro

lucy4kidslucy wrote: »

hi yes i have a ppm, when i phoned e-on up they said my meter is set up at rate-2 tariff and it should of been set up at rate 1, e-on didnt ask me when i changed from b/g,about what rate etc.
I wanted to no if i was on this wrong rate with b/g am i entitalled to any money that i was paying on this higher rate

I dont think many/any suppliers offer a 1-rate tariff on a 2-rate ppm because there is a limit on the number of tariffs available nationally due to vending network constraints.

Unless you told BG (and can prove) you wanted to be on a 1-rate tariff then you are not entitled to any refund. Ditto E-On.