Ppi claimline cannot find documents

grayson

They contacted me about a month ago about a loan I had with northern rock.
As the loan was paid off 3 years ago I cannot find any documentation.
They said that was ok as they would get the info from northern rock.
I have received a letter from ppi claim line today saying they have contacted northern rock who say they cannot find my details.

Ppi now want me to supply evidence of any account numbers or sort codes from NR.
How can I get this information are northern rock lying saying they cannot find my details?

dunstonh

How can I get this information are northern rock lying saying they cannot find my details?

Why would they lie? It is not uncommon for data to be destroyed or placed in a non-relevant filing system when debts have been repaid.

Have you done a subject access request? They have to do a more intensive search with those.

grayson

dunstonh wrote: »

Why would they lie? It is not uncommon for data to be destroyed or placed in a non-relevant filing system when debts have been repaid.

Have you done a subject access request? They have to do a more intensive search with those.

How can I get a subject access request?
Also the loan was repaid by direct debit.
Can I order a statement from the bank and would this help?

amersall

have received a letter from ppi claim line today saying they have contacted northern rock who say they cannot find my details.

Ppi now want me to supply evidence of any account numbers or sort codes from NR.
How can I get this information are northern rock lying saying they cannot find my details?

You need to do this claim yourself,you will pay this company for doing nothing at all,you will do the SAR and sign to say you will pay then a % of your win,this is so easy to do yourself.

Let the claim co know you do not wish to proceed with this,tell a fib and say you got the details and there is no ppi on there,i dont advocate lying but i would make an exception in this case!!, get this in writing,once you dont have the claims co doing this,let NR know that you are doing this claim yourself and not to disclose your claim to a third party.

Write to NR and request all data they hold on you,enclose £10 and you will get the info you need,they have 40 days to supply this to you.

You could if you have internet banking,look on your Direct Debit list,if the NR one is still there,the account number is there.

When you have the info,look here for reasons you may have been mis sold this ppi.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step2

If any/all apply to you then put a claim in,on the link i gave you will find the template letter to do the mis sell,when you have completed this send it to

Customer relations
Northern Rock house
Newcastle upon tyne
NE3 4PL

How much of a % would you consider paying for doing this?,and you do all the work!!!!
It is money for old rope ,do it yourself and see how easy it can be.