please help

diane118

hi no he has not he just has not be able to find any at the moment. Thanks

PPI_Technichal_Expert

diane118 wrote: »

hi please could some one help me to help my daughter they remorgage about 5 yrs ago and got an insurrance out to cover for ASU her husband is selfemployed and has been unable to find work for 7 weeks now so they tried to claim but the company said that they did not have the cover for unemployment on there policy they found the letter they signed at that time from the solitor and it only said for sickness and accident under these circumstances would the be able to claim back there PPI and get it back please thanks

Afraid not as the documentation at the point of sale shows that you elected for an AS policy. How was the policy sold? if it was over the phoe then a call recording could clear up exactly what was said. Otherwise your complaint would be upheld. Worth complaining to the bank though as they do sometimes offer money as a gesture of goodwill.

Hope this helps

pompeyfaith

Does it not depend though what the consumer was told at the point of sale I mean if she was told that unemployment was a part of the Policy surely that is a mis-sell ?

But as you say PPI - TECH the recordings if any would be very useful in a situation like this

di3004

The recordings via Nemo helped my case dealt with and resolved by the FOS.;)

dunstonh

Does it not depend though what the consumer was told at the point of sale I mean if she was told that unemployment was a part of the Policy surely that is a mis-sell ?

it does depend on what was told at point of sale. However, I suspect we are not talking about a PPI policy here but a PHI policy. A different product class. In that respect you would not expect to be told unemployment isnt covered as that would be a bit like asking if your car is covered on your home insurance. PHI is typically recommended for the self employed over PPI.

PPI_Technichal_Expert

pompeyfaith wrote: »

Does it not depend though what the consumer was told at the point of sale I mean if she was told that unemployment was a part of the Policy surely that is a mis-sell ?

But as you say PPI - TECH the recordings if any would be very useful in a situation like this

It does depend what the consumer was told at the point of sale. However, when an adjudicator makes a decision on the case they will decide what they think is fair and reasonable in the circumstances based on the evidence provided. Although consumer testimony is a form of evidence, if a consumer says that they were told they were covered for ASU but point of sale documentation all refers to AS then the weight of evidence doesn't way in the consumers favour. I am referring here to examples such as in branch sales where it is impossible to determine exactly what the consumer was or wasn't told. Cheers

magpiecottage

I agree with others - the insured was self employed and therefore not eligible for unemployment cover. Had the policy included it, then it would have been a clear uphold unless there was evidence it had been explained that part of the premium was paying for cover he was ineligible to claim on.

However, the fact that it doesn't include cover suggests that whoever sold it deliberately chose a policy without a benefit that would be useless to him. Therefore the policy was suitable in that it was the best fit to his circumstances.

As dunstonh says, it may also be permanent health insurance which will pay out indefinitely if a claim is made. Before ditching such cover, it is worth remembering that it may be difficult to replace if his health subsequently fails.

PPI_Technichal_Expert

magpiecottage wrote: »

I agree with others - the insured was self employed and therefore not eligible for unemployment cover. Had the policy included it, then it would have been a clear uphold unless there was evidence it had been explained that part of the premium was paying for cover he was ineligible to claim on.

However, the fact that it doesn't include cover suggests that whoever sold it deliberately chose a policy without a benefit that would be useless to him. Therefore the policy was suitable in that it was the best fit to his circumstances.

As dunstonh says, it may also be permanent health insurance which will pay out indefinitely if a claim is made. Before ditching such cover, it is worth remembering that it may be difficult to replace if his health subsequently fails.

I completely agree that if an AS policy was sold then it is very likely that this was done so after a discussion which included the consumer showing that they were self employed. It was likely that when recommending the policy they took into account the fact that the particular terms for an unemployment claim for self employed person was onerous. Banks dont offer AS policies straight up without trying to sell an AS policy first.

I just want to put out though that just because a consumer is self employed does not mean that an ASU policy would be unsuitable. It entirely depends on the nature of the job and particulary the term in the policy. If the self employment term says that in order to claim a self employed person would have to PERMANENTLY cease trading, then the term is onerous and would be upheld by the ombudsman. However, if the self employment term is that the consumer would have to involuntarily cease trading then this term will only be onerous depending on what type of self employment the consumer does. I hope this helps! Cheers

diane118

Hi please could someone help me to help a friend of mine, he took out a loan with Lloyds TSB in 2007 at the bank and had a loan protection insurance, he had to pay a one off lump sum added on to his loan. He was thinking of claiming back his PPI on it, please could you tell me how he will prove that he was miss sold it, he tells me that they told him that he had to have it in order to get the loan how would he prove that they told him that as he says its his word against there. He says it might be a waste of his time applying for it. He had a book when he got the loan that says in it that you have 30 days to cancel it but he did not. Thanks.

The_Marksman

diane118 wrote: »

Hi please could someone help me to help a friend of mine, he took out a loan with Lloyds TSB in 2007 at the bank and had a loan protection insurance, he had to pay a one off lump sum added on to his loan. He was thinking of claiming back his PPI on it, please could you tell me how he will prove that he was miss sold it, he tells me that they told him that he had to have it in order to get the loan how would he prove that they told him that as he says its his word against there. He says it might be a waste of his time applying for it. He had a book when he got the loan that says in it that you have 30 days to cancel it but he did not. Thanks.

You can start a complaint if you have your account number. Its easy to do yourself, so i would avoid a claims company.

You can do the complaint over the phone or via letter form, its up to you

to get you started, Look here for info and reasons for being miss-sold your ppi, Most ppi's were front loaded (loans) which is a big NO NO so go for it!

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step2

Once you have had a read though and have your reasons. You will need to fill in a consumer complaints questionnaire. Which I would download, have a read though and familiarise yourself with the questionnaire and its layout. The questionnaire can be found here

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step3

If it is a complaint for a Credit Card look here also (although almost the same info as above):

http://www.moneysavingexpert.com/reclaim/ppi-credit-card-insurance#step2
http://www.moneysavingexpert.com/reclaim/ppi-credit-card-insurance#step3

the main info you will need to complete the questionnaire is:

• Loan account number/numbers OR CC account number/ numbers
• start date
• finish date
• and your reasons

also have a read here for even more information:

http://www.financial-ombudsman.org.u...PPI-forms.html

Info for Lloyds:

http://www.lloydstsb.com/payment_pro...complaints.asp

then complete the form and send it off. If you ring your bank or CC company they may have a ppi complaint line and can start your complaint for you over the phone but id get as much info ready before phoning them. If you start a complaint over the phone, they will ask the reasons why you felt mis-sold so have all the information ready and be prepared.

simples, hope that may help, good luck