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First Capital Connect...
frivolous_fay
Posts: 13,302 Forumite
Heh... two rants in two days.
Anyone who's used First Captil Connect since the demise of Thameslink will know my pain.
Luckily, they 'kindly' let season ticket holders send off for compensation for all the days of lousy service they've had lately. During December that meant a refund of 4 days' travel costs.
I filled in the two forms, mine and boyfriend's (a nightmare - they're designed for claiming single days, not 4 days in a row) but got stuck on some bits. I took our season tickets to the station and asked the chap on the counter to help. He completed the dates, told me which was the correct 'ticket number' out of about 3 possibilities, and even volunteered to post off the forms. Result!
Today we've received two identical letters, in two envelopes - along the lines of:
Dear Ms Frivolous,
Thanks you for contacting us about your journeys of [dates]. Please accept my apologies... blah... blah...
In order to process your claim and investigate the level of compensation owed to you I request that you send us another letter detailing the station/s at which you began your journey/s, the station/s at which you ended your journeys and the lengths of each individual delay that you suffered.
Y'know, when I was filling in those forms, I don't recall having any trouble remembering the stations I travelled from and to, in fact, that was one of the few boxes I had no trouble with. After all, I only travel between them approximately 240 days per year.
Not only that... but the days I claimed for were void days - you don't have to say how long you were delayed because the whole day was so messed up.
GRRRRRRRRRRRR!
Anyone who's used First Captil Connect since the demise of Thameslink will know my pain.
Luckily, they 'kindly' let season ticket holders send off for compensation for all the days of lousy service they've had lately. During December that meant a refund of 4 days' travel costs.
I filled in the two forms, mine and boyfriend's (a nightmare - they're designed for claiming single days, not 4 days in a row) but got stuck on some bits. I took our season tickets to the station and asked the chap on the counter to help. He completed the dates, told me which was the correct 'ticket number' out of about 3 possibilities, and even volunteered to post off the forms. Result!
Today we've received two identical letters, in two envelopes - along the lines of:
Dear Ms Frivolous,
Thanks you for contacting us about your journeys of [dates]. Please accept my apologies... blah... blah...
In order to process your claim and investigate the level of compensation owed to you I request that you send us another letter detailing the station/s at which you began your journey/s, the station/s at which you ended your journeys and the lengths of each individual delay that you suffered.
Y'know, when I was filling in those forms, I don't recall having any trouble remembering the stations I travelled from and to, in fact, that was one of the few boxes I had no trouble with. After all, I only travel between them approximately 240 days per year.
Not only that... but the days I claimed for were void days - you don't have to say how long you were delayed because the whole day was so messed up.
GRRRRRRRRRRRR!
My TV is broken! 
Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
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