PPI PAYMENT (or not!!!) - Sainsburys/Halifax

SDUNCAN

Hi there I'm a new poster but have been a browser for a few years.

Using templates and advice from this website I sent a claim off to Sainsburys/Halifax on 31st May 2011. I received a letter back on 29th August 2011 to say my claim had been successful.

I sent off the confirmation letter same day but have so far received nothing. Its now 10 weeks on and apparently its 'still being calculated'

I have phoned them at least once a week over the last 10 weeks and keep getting told the same thing.

Has anyone else been paid quicker or is this normal? Does anyone have any advice, tips, etc on how to deal with them. Calll me an old cynic but I get the feeling they are hanging on as long as they can!

:cool:

di3004

Hi and welcome and well done on your success!:beer:

Unfortunately due to backlogs this is happening to lots, but you could otherwise find out who the Chief Executive officer (CEO) is and email him or her to say your not happy as your still waiting for a refund and would like to know when you should be expecting to receive it, good luck.

SDUNCAN

Many thanks, will give it a try.

SDUNCAN

Still waiting!!

Contacted them again yesterday and was once again told 'still being calculated' I asked if they were counting it in pennies and I was told not to be so RUDE!!!!

They aint seen nothing yet!!!

SDUNCAN

Contacted them today and told the same thing so I asked for a higher authority to complain about my complaint to. He told me it would have to be the Financial Ombudsman so I've done just that.

They are now going to send a complaint which Halifax have 8 weeks to respond to. Will update when I hear more.

Keep fighting the fight.