RBS mortgage declined AGAIN

caramia1812

I applied to re-mortgage with RBS in November last year. App was declined due to ex-husband's credit rate and he was still showing as a financial associate. I was told to have him removed from my credit reports and re-apply. I did this, re-applied and was declined again.

I wrote to head office to ask what it was on my reports that was going against me as I could see nothing on all three of the major ones. AFter a few weeks they told me to "disassociate myself from my ex and re-apply as a low side over appeal (think that is what is was called.

Bearing in mind that I had already had my ex removed, I went through the motions and wrote to the three main credit ref agencies and was assured that he had indeed been removed from my reports.

I re-applied with the help of the man at the local branch and I have been turned down again.

I had to call him (two weeks after I applied) as I had not heard anything and he told me that I should have received a letter - still not had the letter and it's now three weeks since I applied.

The man at the local branch read out the comment on the declined note and it was along the lines of "16 months ago my ex did something". If they know I am no longer associated to him, how the hell can this be affecting me?

I am so very angry as they seem to be mucking me about and I have caused a mark against my credit rating by applying to them again as per their letter.:mad:

Meeper

Likely because you applied to them in the past and they have a record of the previous decline and the reasons for it.

Alternatively, if you held things in joint names with your ex, and his credit went bad, then yours will have done also.

Aside from those things, perhaps you just have a generally low score due to personal circumstances, work, and so on. Why do you keep bothering with RBS - go try someone else instead!

Wh05apk

As Meeper says, find someone else, RBS are not competitive, and their service is lousy and slow.

handytips

Totally agree, why stay with RBS especially when the rates are not that competetive, you will be able to get better elsewhere. Get a good local broker on the case and they will be able to give you all of your options.

kingstreet

Do you still have joint accounts with your ex-husband? Is your mortgage still in joint names?

If it is, your disassociation will fail as the reason you were associated in the first place still exists.

To do this properly, you'll need to sever any account ties you have, then reapply.

As the others said, why RBS? Try a new lender if I'm wrong about the above.

caramia1812

Thanks for replies folks but the only joint account was the mortgage we had together and I settled that in 2007 when he divorced me. I got a mortgage with Nationwide at the time without any problems but the rate was fixed at 6.13% and that is why I am trying to get a better deal. Currently the RBS has the best deal going at 2.59% fixed and I bank with them.

As I stated, I re-applied to the RBS after they instructed me to do so on an "appeal" basis once my rat of an ex husband was removed from my reports. They told me it was because I was still showing as being associated with him as the reason for the decline. I had him removed, re-applied and they are declining me for the same reason it seems. Had I known they were going to decline me again then I would not have bothered with them.

I would not have wasted my time with them again if they had not sent me the letter telling me what to do.

There is nothing in the 3 credit reports that affects me and my credit score was high on all 3.

To date, I still have not had a letter from them telling me that I have been declined and the reason for decline.

I intend to go to a broker but will have to tell them that I have been refused credit. Pretty fed up with having to tidy up after a spendthrift ex husband who is obviously still up to his old tricks.

Thrugelmir

When does your current fixed period end?

Credit reports in themselves do not provide any indication as to whether a lender will make a mortgage offer. Every lender will have given criteria for every product they offer. Meeting that criteria is the key. A lender has no obligation to disclose why an application is declined. .

Conrad

Op, no disrespect at all, but this is another one of those threads that really boils down to people perhaps not understanding the mechanics of LENDER credit scoring. I cxould write a 100 page answer on this. As Thrug points out, lenders are not obliged to tell you the reason for the fail and in most instances they wont know for sure anyway because in esscence your score results from a piece of software aligning your details with that of those who have got into arrears. There are a billion different permuations of factors, and no one ever really knows the full extent of why some cases are declined.

All this is beside the point, you've been declined so apart from compaining all you can really do is apply elsewhere.

The consumer credit reports are largely irrelevant - so many posters say they cannot see anything adverse on thier reports but this is not relevant when it comes to lenders own scoring systems.

caramia1812

I'm back again - not letting this rest. I had a call from Customer Services at RBS yesterday and they finally tole me why my application had been declined: Guess what? They say my ex is STILL showing on my report and I was told to contact Equifax. I rang Equifax last night, 20 mins on a premium rate number talking to someone with an accent I could barely understand and they ASSURE me that my ex is OFF the report and has been OFF the report since I asked them to remove him back in 2010!. The RBS rep told me that he was still showing on the report they have. Of course he "couldn't discuss my credit report with me" but he did tell me that he had obtained something called an "Equifax Explorer Report". Can anyone tell me what this is and is it different to the credit report I received from them?

I am getting very angry now and have no intentions of letting this lie.

Conrad

Your'e still trying to get a mortgage from the lender that was crippled most by the credit crunch. Like trying to get milk from a dead cow. Why would you want to be with such a lender?

caramia1812

Conrad wrote: »

Your'e still trying to get a mortgage from the lender that was crippled most by the credit crunch. Like trying to get milk from a dead cow. Why would you want to be with such a lender?

It's no longer about obtaining a mortgage with RBS. My current period expires in October this year so it looks like it will be best for me just to stick it out anyway.

The reason I am keeping on at the RBS is for the simple fact that they are telling me one thing and Equifax is telling me something different and I need to get to the bottom of this before I attempt to apply for a mortgage elsewhere.

After my call to Equifax I had decided the best thing to do was to write to the obbudsman to try to get this sorted out. Strangely enough, when I finally managed to speak to the RBS rep and told him this, his attitude changed and he is going to try to "get a long term solution to this matter" for me.

I'm curious to see what he comes up with.

As to the other repondents who are telling me that RBS is not competitive, I havent seen a better deal yet and my local broker is even worse than what I find online.