non paying buyer?

bwatt00

Been on uk ebay for 3/4 years now and never a problem with my buying or selling well nothing to moan about but i wonder when i would have my first problems and its come.
I had an auction which ended on the 6th march and the bidder bid on the item first day it was listed and nobody else bid and they won it.
I sent a paypal request and email and also another paypal request and email and i have to this day have had no email from the buyer about it or any money for the auction he bid and won.
what should i do? i have emailed again and said he has till sunday to pay or reply and if not i will take this further.
what do i do if this is still not sorted.
I should know as i have been with ebay for a long time but i as said never a problem with buyers.

culpepper

have you tried pulling their details and telephoning them?
perhaps their emails are not getting through.

bwatt00

No i have no got there details yet and prefer not too, i dont like doing this but if it needs to be done then i will,but we are both using same isp and cant see there should be any problems with emails and im sure he knows he bid on item

cafenervosa_2

I have very little experience of selling on ebay (a few months) and have had one problem buyer. She won the item but was ignoring all my emails and was not paying. I emailed her near 2 weeks later and said that I would file a non paying bidders report (or whatever you call it) if I had not recieved payment by such a date (15 days after the auction). This day came and I had no word at all from the winning bidder. I filed my report to ebay and no sooner had I done that I got replys from her. Not long after I got the payment and she was really nice. I was not complaining in the end so gave her a positive

soolin

bwatt00 wrote:

Been on uk ebay for 3/4 years now and never a problem with my buying or selling well nothing to moan about but i wonder when i would have my first problems and its come.
I had an auction which ended on the 6th march and the bidder bid on the item first day it was listed and nobody else bid and they won it.
I sent a paypal request and email and also another paypal request and email and i have to this day have had no email from the buyer about it or any money for the auction he bid and won.
what should i do? i have emailed again and said he has till sunday to pay or reply and if not i will take this further.
what do i do if this is still not sorted.
I should know as i have been with ebay for a long time but i as said never a problem with buyers.

It's early days yet, not even a week so don't panic. If you have given the buyer until Sunday to pay that's still only 7 days from the end of the auction and you can't even start the NPB process until then.

Do you accept cheques because If you sent the buyer an invoice showing payment details they might have just put a cheque in the post, most of my cheque payers don't contact me at all and the first I know about it is when I get a cheque in the post 8-10 days later.

Don't send too much e mail to a buyer, it looks a little desperate. Leave it now and if you don't hear anything more then start the NPB process on about day 10 like cafenervosa suggests, as that often results in a cheque arriving in the next post! If you don't hear for 7 days after starting the NPB process you can complete the process and claim back your FVF and relist the item. At that point the buyer will get a strike on their account and if they get three strikes they will lose their account.

Finally, what's their feedback like? If it is very low you may well have a flaky buyer, on the other hand if it is good maybe they are just away from their computer and has now sent the cheque.

Soo

bwatt00

Sorted called the guy he was nice to talk too, had been away and had forgot about it and is now sending a cheque after i called so will see what happens.
But it does sometime help to call if there is no contact with emails etc