EDF stalling over transfer to new gas supplier.

jarthurs

I've recently signed up with Good Energy for Gas and Electricity. Our soon-to-be former supplier EDF combined our gas and electricity into a single account a few months back. When I signed up with Good Energy, the electricity part of the transfer wet through fine, but I got an email from EDF saying I had a message on my Online Accounts pages.

The status for the gas transfer was shown as "withdrawal on hold", they subsequently wrote to me and stated this was due to an outstanding balance. As I pay by standing order I paid up the underpayment and cleared our balance to zero.

Just logged on to pay the final electricity bill and I've found that once again a second "withdrawal on hold" has been put on my gas. The reason on this hold says:

"We are, at present, unable to proceed with the transfer of your contract to your new Supplier. We will be in contact with you shortly to confirm to you the reason for this"

Why are they delaying and is this an underhand way of getting a few more weeks of gas consumption out of me?

Regards,
Jason.

Goldensock

If I gave you an answer it would be guessing, I hardly think they would stall on purpose just for a few weeks extra gas money. Changing the supplier for your gas always seems to take longer to process than electric. I'd suggest giving them all call on 0113 8207832 - you'll get straight through.

yoda011087

I would speak to Good Energy first and check whether they have reapplied after the initial objection.

They may be awaiting the go ahead from EDF. Generally, energy companies reapply after 6 - 8 weeks if there is an initial objection.

Just a little thing - no energy company should reject a switch based on a debit balance (unless of course the debit balance is debt accrued over a long period, or a large balance on its' own). Is there possibly another reason for the switch not going through that you can think of?

A long shot - you may have an Independent Gas Transporter owning your pipes - this can sometimes slow the process whilst admin is ping-ponged back and forth between companies.

Good luck