Poor service from M & S insurance

Yorkshire_lass_4-2_2

I recently received my renewal notice for my home and contents insurance from M & S insurance. On the advice of this website I did a moneysupermarket price comparison before renewing.

This still came up with M & S, but with a quote almost £100 cheaper than that quoted on my renewal notice. When I rang M & S money to query this they admitted that new customers were being offered better rates than existing ones, and pointed out that their renewal notice was about 80 pence cheaper than I paid last year - big deal!

I normally expect good customer service from M & S - this is real exploitation of existing customers. And they know it's happening, and seem to think it's OK.

Astaroth

This is common practice across all insurers - write business at a loss in year 1 and then try to recover the losses in later years.

If memory serves correct M&S insurance is "really" Norwich Union anyway and whilst a brand will try to find like minded partners for things like insurance offerings I always think it is a mistake to think that if you buy from shop X that X Insurance which is really Insurer Y will give the same service as it is Y's staff you are dealing with