Final Electricity bill

damon999

Hi,

we moved into our new house on 1st December last year, and I immediately switched gas and electricity supplier to Npower via Uswitch. Whilst I took a meter reading for both the day we moved in, I subsequently lost the piece of paper.

I have just had the final bill through from EDF, and the meter reading for the day we moved in appears to be 300 units too few (based on our electricity usage from the 9th Jan to today). This has subsequently resulted in me having a large bill for just over a months electricity.

Is there anything I can do or do I just have to foot the bill, as the reading they have for when we moved in was supposedly what the previous occupier gave them.

Thanks

BigDunc

Have you called to speak to them about it? They would/should know how much the previous owner's average usage was. I would let your new gas company know too, since you're currently paying for those 300 units twice.

tripled

Not sure where you got the idea from damon is paying for those 300 units for twice, bigdunc. It is the reading from when he moved in that is wrong, not the one for change of supplier.

My advice would be to ring EDF and negotiate with them, ultimately they are allowed to charge you to an estimate if you don't give them a reading, but should accept the estimate for when you moved in is wrong and recalculate it.

The other possibilty is to 'find' (ahem) the bit of paper you wrote the reading on, which happens to fit in with your spreadsheets estimate (lucky that), although I wouldn't recommend such an approach (it's probably technically illegal, but very unlikely you would get caught, or even if you did, that anything would be done about it).

damon999

Thanks for the advice. I'll give EDF a ring tomorrow and post the result.

damon999

Well I contacted EDF and queried the reading. They looked back at the previous usagage and said it seemed correct so I paid the full bill.

Don't know what caused the excessive electricity usage in the first month.