Advice please re: sold item on eBay

Capt_Cashless

Hi

I would really appreciate advice from someone, maybe I am not seeing the woods for the trees as I am reading through eBay's T's&C's.

I sold a coffee maker on eBay and posted yesterday the person who has bought has contacted me through eBay claiming that it doesn't work. I know it is working as I used it on Sunday before the bid ended. For all I know they may have changed their minds and be trying it on.

I don't want to have to issue a refund for it as it was in working order when it was collected by CityLink and also I can't really afford to refund it.

The only reason I sold it was that I was made redundant several months ago and slowly selling unwanted bits and pieces on eBay to generate a bit of cash (this coffee maker went for nearly £70).

I've been using eBay for years mainly to buy but occasionally to sell the odd postcard or so but I am getting quite confused by what I am reading in the T&C's.

Any advice or clarification from anyone who has been in this situation would be appreciated.

Thank you.

texranger

Capt_Cashless wrote: »

Hi

I would really appreciate advice from someone, maybe I am not seeing the woods for the trees as I am reading through eBay's T's&C's.

I sold a coffee maker on eBay and posted yesterday the person who has bought has contacted me through eBay claiming that it doesn't work. I know it is working as I used it on Sunday before the bid ended. For all I know they may have changed their minds and be trying it on.

I don't want to have to issue a refund for it as it was in working order when it was collected by CityLink and also I can't really afford to refund it.

The only reason I sold it was that I was made redundant several months ago and slowly selling unwanted bits and pieces on eBay to generate a bit of cash (this coffee maker went for nearly £70).

I've been using eBay for years mainly to buy but occasionally to sell the odd postcard or so but I am getting quite confused by what I am reading in the T&C's.

Any advice or clarification from anyone who has been in this situation would be appreciated.

Thank you.

if they open an ebay dispute then you will be forced to refund and end up with a neg.

ask the buyer to return (their expense) via a trackable means and then once you receive this back refund them.

hermum

Other responses on your other thread, https://forums.moneysavingexpert.com/discussion/3592155