Gas Man broke my Boiler......

Mupette

JenBrown85 wrote: »

Hi Guys

Was wondering if someone could give me some advice...

My Mother and Farther in Law have just had a new Gas cooker fitted, they used a Gas engineer recommended to them by the company they bought the cooker through, He is CORGI registered, However after he had fitted the coooker and they paid him, The next day they realised they had no hot water or heating, they figured the pilot light wasnt igniting on their boiler...

They called the gas man, hetold them he was very busy and couldn't come round for two days, leaving them with no hot water, when he eventually came round he took the cover of their boiler had a bit of a fiddle round and scratched his head made a few "oh" "errrrmm" noises then told them it was a very old and dangerous boiler and they shouldn't attempt to turn it back on as it would leak carbon manoxide.. they also haven't been able to put the cover back on, So it has been left completley uncovered. He has since quoted them £2000 for a new boiler.

It seems obvious to me that although it may be an old boiler, It worked before the cooker was fitted, My In-Laws had it serviced 18 months or go or so.

It seems that surely this Gas man had some liabilty to either fix their boiler properly or provide them with a new one, Free of Charge or a large discount atleast, As its obvious he has done something for it now not to work, or if it is because the boiler is old or not compatable he should have told them before fitting the cooker.

Does anyone else have any advice or opinions

Thanks
Jen

A few things here.. Corgi registered means nothing...

You claim he broke the boiler... yet you say he looked at it and said all the right things about keep it switched off etc..
You admit the boiler was old, it was serviced 18 months ago or so.. yet it should be checked once a year..

I think its just one of those things that happen, he connects a cooker and the boiler goes.. but you blame him... how does connecting a cooker mean he broke [STRIKE]your[/STRIKE] the boiler.

texranger

shaun_from_Africa wrote: »

There are 2 things that would make me a bit suspicious of the original gas engineer.



£2000!
I had a new boiler fitted about 6 months ago, and the work involved removing the old until from under a worktop, capping some pipes, fitting a new, good quality wall mounted boiler and running in new water pipes to the new location.
The total for this, inclusive of VAT was £1600.



Just because a boiler is old doesn't mean that it is dangerous and would leak.
The only way to check it is to turn it on and use a CO detector, and I certainly wouldn't use the same engineer for this as it sounds like he is using scare tactics to get new work for himself,

Even if it was leaking, this doesn't explain why it was working before the hob was fitted but won't turn on now.


IMO it sounds like the engineer is trying to use scare tactics to get himself new work.

also if it was leaking gas then the engineer apart from isolating the appliance should of reported the leak to nat gas or whatever name they use now so they could send someone out to make sure the leak is not elsewhere etc.

last year we had a scare when the guy from meter plus come to read the meters when he opened the gas box the smelt gas and knocked on our door to say he turned of the gas and called the nat gas emergency line as he suspected a gas leak and try enough a gas man tuerned up within an hour and found the regulator or something like that in the meter box was leaking, he replaced this FOC as its the law to make it safe.

DCFC79

Get a second gas safe engineer to double check what the original engineer said and also get a second quote but id get a third opinion plus quote as well. The £2000 seems alot for a boiler so hopefully the 3 quotes will give a better idea of price.

Harryo

texranger

texranger wrote: »

get your facts straight.

GORGI is a different organisation to Gas Safe and is not longer accepted.

ANYONE working on gas appliances must by LAW be on the gas safe register. their is a strict procedure before you are placed on the regsiter it is not a case of heres my fee can i join.

That is why I said ""GasSafe Registered now"" BUT get your facts straight. ""ANYONE working"" is incorrect ""Anyone employed to work.."" is correct.