Staybridge Suites Liverpool vent + urgent advice needed please

dellbell

.............

dshart

didn't your husband get a bill upon checking out? If he did then how did he pay for it?

Usually hotels take a credit card details when booking to reserve the room and to charge in case of failure to turn up, but usually require the account settled upon departure.

If your husband did use his card to settle the bill on departure and the hotel wrongly charged it to your father in laws card then if you get no joy from the hotel take it up with the credit card company who should be able to do a chargeback.

p00hsticks

I've posted some comments on your similar thread here

https://forums.moneysavingexpert.com/discussion/3590419

p00hsticks

dellbell wrote: »

On booking the hotel they took my husbands credit card details then in checking out he would be charged. It was not actually my husband staying in the hotel it was my family but my husband was kind enough to book the rooms for them. I need to give them a call this morning but we never got a breakdown of charges or anything from my family when checking out.

Unfortunately, as I say on the other thread, and dshart says above, that's not how it is normally set up to work (at least for the ICG hotel chains of which Staybridge is a part). The provision of credit card details at the time of the booking is generally only requested at the time of booking as a precaution in case you don't show - payment for the room isn't taken at the time of booking, and you are expected to settle up when you check out of the hotel (using either the same or another card). I'm sure that there are ways round it, (after all the hotel doesn't really care as long it gets paid) but it sounds like a misunderstanding, compounded by an error when attempting to correct it.

P.S. The fact that your husband wasn't actually staying in the hotel and that both rooms, although booked separately by different people, do appear to have been effectively occupied by members of the same party does help to explain how the initial confusion on the part of the hotel staff can have arisen - it woudl have been useful if you'd stated this information up front !

p00hsticks

dellbell wrote: »

We both used different credit cards to pre book the rooms , Addresses are in Different country's to each other etc the only thing is common is that they both checked in on a Friday and have the same surname .

but what I (and others) are trying to say is that (unless you didn;t actually turn up to occupy the rooms) IT DOESN'T MATTER what credit cards you used to pre-book the rooms when it comes to eventually being charged for your stay. What matters is what credit cards were used when you actually came to pay the bill on checking out of the rooms at the end of your stay. Is it possible that your husband didn't settle his bill when he left ?

p00hsticks

dellbell wrote: »

My husband didnt not stay at the hotel it was my family staying there but it was booked with my husbands credit card. On check in my husband was told that his rooms has already been paid for so there was nothing to settle when it came to check out.

sorry, but I'm still confused. This seems contradictiory - your husband didn't stay but he checked in ?

dellbell

My family's flight was landing at 6pm he went down there at 11am to check them in so he could just hand the room keys to them. The rooms were booked using the husbands credit card but the hotel room names (3 rooms in total ) were under my uncles name who was staying there with his family ( we took them over here as a gift hence why my husbands credit card was used for booking )

dellbell

Just thought I would update after my husband went down to the hotel. It was a complete mistake on there part my father in law has been refunded onto his card and my husband correctly charged on his card, The accounts should never have been put together as they were separate bookings nothing to do with one another manager could not apologise enough and its all sorted out now.