Bough faulty item on card and want refund

batista230_2

alanq wrote: »

See MSE article re burden of proof. During the first 6 months it

is up to the seller to PROVE that no fault exists not up to the buyer to prove that

one does exist.

1. Sorry as a new user you are not allowed to post with links. This is done to stop spammers clogging up the site. Please edit your message below to continue.

thanks for the link
quoted below is what is in the link


Within four weeks. You can usually still get a full refund as you're unlikely to

be seen as having 'accepted' the goods. After that only expect exchange, repair or

part-refund.

Within six months. The shop must prove goods weren't faulty when they sold 'em –

after that you must prove they were.


It says I am entitled to a refund within 4 weeks as I have not accepted it
but I have used it so how dose that work?

The six month bit
you said 'it is up to the seller to PROVE that no fault exists not up to the buyer to

prove that one does exist.'
But the link quotes 'The shop must prove goods weren't faulty when they sold 'em –

after that you must prove they were.'
quite different

Is there any goverment sites that can quote the above internal link?