Sainsbury's new return policy - illegal?

unholyangel

scep wrote: »

I'm pretty sure that bank statement + word of mouth would do the job in court. We're not talking about proving the existence of a contract for a house, it's a supermarket purchase

They already sell insurance, holidays, mobiles etc......

Give it a few years and they probably will be selling houses too (if they arent already)

fthl

legally I see nothing wrong with Sainsbury's stance. It is the responsibility of the party purporting the existence of a contract, or a breach of one to prove it. A bank statement might do this, it might not.

mynameisdave

Having a bank statement saying you spent £100 in Sainsbury store 10 months ago does not prove you spent £40 on a Sony DVD player that has stopped working. I don't see it too unreasonable to expect you to show to them that they actually have an obligation to you.

Mupette

There is a really simple alternative..

when purchasing goods and you need to keep reciept for it.. for the sake of proof of purchase for warranty, what is wrong with shoving reciept in box and shoving in loft, or having a file with reciepts...

gjs6385

Just an idea here, but if you use your nectar card, you can go online to their website (https://www.nectar.com) from a couple of days after the transaction and I believe it will show you what items were purchased - this should suffice as proof of purchase as it is taken direct from Sainsbury's records and goes back further than the 6 months mentioned in their returns policy.

Hope this helps.

Jakg

Although as everyone has said, receipts make it easier, they are not legally required as they don't have to give you one.

I would be very surprised if Sainsbury's really only keep records for 6 months... what if they sold a laptop and 7 months later they found they all caught fire, and tried to recall them?

WhiteHorse

texranger wrote: »

the reason a receipt/proof of purchase is requires is to time when it was purchased.

Could we have this in English please?

Mupette

Jakg wrote: »

Although as everyone has said, receipts make it easier, they are not legally required as they don't have to give you one.

I would be very surprised if Sainsbury's really only keep records for 6 months... what if they sold a laptop and 7 months later they found they all caught fire, and tried to recall them?

well you say this, earlier in the yearmy kettle broke, i had the box but i didnt have the receipt, i thought i had as the receipt looking slip was in the box, but it just said about keeping for warranty, but on the box it clearly said sainsbury's and the item matched the discription... they weren't having it.. the slip had a date and time on it..

the manager was called after about 20 mins, and eventually they allowed me to exchange the item, but they kept on about needing receipt, i said that i didnt need that, and the item clearly said where it came from , and although the slip wasn't the reciept, it did have a date and time on which would of been with it..

hense why i keep the boxes and receipts now

scheming_gypsy

Jakg wrote: »

I would be very surprised if Sainsbury's really only keep records for 6 months... what if they sold a laptop and 7 months later they found they all caught fire, and tried to recall them?

it depends how you read their quote.

to me

Records in the stores go back up to six months and therefore they are able to reproduce receipts using the information on the bank statement

Reads that; in store, if you take in a bank statement that says you paid £127.47 on 03/08/2011 they can run a search and reproduce the receipt from that day. That receipt should then show the item you're returning.

Anything else may need to be pulled from back up or the central system.