Seatwave - Refund

Rednikcam

Hey there folks. I bought two tickets for a show in December as a gift about 3 weeks ago. When I bought them they were listed as "Fast Delivery" - meaning that although the show was ages away the person had the tickets and they'd be sent in a week. Great! This way I actually have some physical tickets to give as a gift rather than, "Hey, yeah I've got nothing, but we're off to see this guy in a month or so".

Now, after a week the tickets didn't arrive and in the end I bought something else because I was unsure as to whether the tickets would arrive.

Now, I know that I'm still guaranteed the tickets and I know the concert is ages away... but surely I was mislead when buying these tickets? Makes me kind of angry and now I want a refund from Seatwave.

They claim that once a ticket is sold it's a done deal and all I can do is re-sell. But why should I do that when they're/the customer the ones who messed up/lied?

Here's my conversations with the customer support so far:

Dear Wesley,

Many thanks for your email.

Unfortunately, all sales on Seatwave are final and cannot be cancelled once confirmed. This is because we have notified your seller of this order once you purchased. If you no longer wish to use the tickets you have purchased, we would recommend that you sell them on Seatwave. Simply click on Sell where it appears alongside this event, or select the Sell tab on the home page, and follow the easy process to list your tickets for sale. Once your tickets sell, get in touch and we'll be able to update the delivery address on your original purchase to your new buyer.

Should you need any further information,please do not hesitate to contact us again.

Kind Regards,
Milena| Customer Service Agent |seatwave.com

Hello Milena,

Thanks for the quick reply and the solution offered. I have declined the solution because I feel it doesn't address my initial complaint that the tickets I bought were listed as being "Fast Delivery" and they have not been sent. I understand your policy of sales on Seatwave being final, however I feel that as they were sold to me on the premise of them being "Fast Delivery" and then they were not, that this invalidates the agreement that I had with Seatwave on purchase.

Thank you
Wesley Mackinder

Dear Wesley,

Many thanks for your email.

The seller of your tickets has probably made a mistake when listing the tickets by marking them as available for immediate dispatch. As they have not shipped the tickets yet, they are surely still waiting to receive them from the promoters. However the tickets are still guaranteed to arrive on time for the event.

As previously advised, if you no longer wish to use the tickets, we recommend to sell them on Seatwave.

Should you have any further questions or queries, please do not hesitate to contact us.

Kind regards,

Milena| Customer Service Agent | seatwave.com

Okay, so, if you've made it this far, thanks! What do you suggest? Shall I decline the offer again and explain that I don't feel it's my fault or should I try and dispute the payment with PayPal?

Cheers!

sb65

Rednikcam wrote: »

Hey there folks. I bought two tickets for a show in December as a gift about 3 weeks ago. When I bought them they were listed as "Fast Delivery" - meaning that although the show was ages away the person had the tickets and they'd be sent in a week. Great! This way I actually have some physical tickets to give as a gift rather than, "Hey, yeah I've got nothing, but we're off to see this guy in a month or so".

Now, after a week the tickets didn't arrive and in the end I bought something else because I was unsure as to whether the tickets would arrive.

Now, I know that I'm still guaranteed the tickets and I know the concert is ages away... but surely I was mislead when buying these tickets? Makes me kind of angry and now I want a refund from Seatwave.

They claim that once a ticket is sold it's a done deal and all I can do is re-sell. But why should I do that when they're/the customer the ones who messed up/lied?

Here's my conversations with the customer support so far:







Okay, so, if you've made it this far, thanks! What do you suggest? Shall I decline the offer again and explain that I don't feel it's my fault or should I try and dispute the payment with PayPal?

Cheers!

ok, Its not paypal's problem. I doubt you will get money down that track.

Buying the additional tickets a week after they didn't arrive was not a good idea. SW have a contractual agreement to delivery your tickets and they will do that.

It is possible (and it has happened to me with Westlife tickets just recently) that all the electronic tickets that were to be printed from TicketMaster accounts has been held up and the seller thought he could print the tickets to send to you....But can't just yet.

There has been a technical issue recently. Same applies to Olly Murs...tickets cant be printed as yet, etc. So its genuinely possible that they thought they could provide them to you......but obviously can't until the primary ticketing companies like TM sort out their electronic delivery systems.

My opinion, push to have them cancel the sale but I'm unsure whether this will yield results especially if it is out of the hands of seller because of the above technicalities.

If the pricing is still high on the event, re-list those Seatwave tickets. When sold, get the original seller you bought from to have the address changed to the new buyer. So that buyer delivers to your new buyer fullfilling your order.

understood?

Rednikcam

Well I thought I could maybe get something through PayPal because you're covered against things of this sort of nature. Also, I didn't just go buy tickets a week later, I bought a different gift for the birthday that was coming up. I didn't want to say, "Oh hey happy birthday but this thing wasn't sent fast enough" because the birthday was important.

However!

I got a friendly phone call from Seatwave earlier and this issue has been sorted. Essentially the guy said he was thankful that I had acknowledged that my tickets were still guaranteed from Seatwave (I had complete confidence in this) and that they had decided that the seller had indeed mis-sold the tickets. Because of this they have said I can get a full refund, and that because this isn't the usual service that people get they were sorry and have given me a discount on my next purchase! So yeah, very impressed by the customer service, and am still impressed by the general service and guarantees that are in place.

I'll post again once this has fully gone through, but so far yeah, a thumbs up for Seatwave and will definitely be doing business with them again.