Samsung and Tesco Cop Out

geoffky

small claims...it works and it is the language they only listen too...

jb66

Buy you get a 12month electrical warrenty from tesco. You need to take this up with Tesco

vyle

MeanParent wrote: »

I have had the power supply checked this afternoon by an independent electronics engineer friend of mine (20 years experience and member of IEEE).

Don't quite understand the jargon but his opinion is that the cable is so thin that it is asking for trouble as the thinner the cable is the more likely it is to heat up and potentially catch fire and unlikely to last a year in regular use. He will put it on a test rig on Monday to see how many bends it takes to cause problems during the week and test its gauge. If faulty he will get a report printed.

The leaflet in the box from Samsung was in the loft and says the battery lasts 6 months as a consumable item. Nothing on the power supply. I would have thought the power supply is not a consumable as if it were all electrical equipment with a transformer built in or not would only be covered for a few months (such as TVS, videos etc).

In that case, you may be in business. I know toshiba clearly excludes the power adaptors, as does HP. Does it mention accessories at all, or just something along the lines of "laptop is covered, consumables arent?"

Esqui

Most of the manufacturers I know will replace power adaptors, but not batteries. Seems unusual that Samsung won't.

JamesK10

Not Samsung again, looks like I really will need to stick to not buying their stuff anymore if this is the case. Seems like they have copied Sony's early VAIO range in shortening battery warranty to six months.

You're right that calling Tesco is no help, best get the rejection in writing from their head office, address in Cheshunt will be on the back of all their receipts (forget about the branch). Never seen a laptop transformer or its battery catch fire in nearly 15 years, it clearly isn't fit for purpose if that happened to it within the year's warranty.

Even if you end up waiting for the year to tick over next month and claiming on the warranty extension, Someone in Tesco should use their brain and sort you out, so contact either Which? or Guardian Money if Tesco keep fobbing you off.

If your son doesn't have any pre-Xmas homework projects which will require the laptop and you can wait, you can still make the complaint if you claim on the warranty.

prowla

Since the power supply is an integral and required part of the computer, I don't see how they can possibly say that it is not covered under warranty.
Of course, a warranty would not cover damage, but that doesn't seem to tbe the thing being contested here.
If the manufacturer is making, and the shop selling, things that are likely to catch fire after 6 months, then there is clearly a defect in design and/or manufacture and I would think that it should not meet the required standards.
Further, I would have thought that the regulations on an expected fair life for a product (certainly 2+ years for a laptop) should come into play here.

vyle

prowla wrote: »

Since the power supply is an integral and required part of the computer, I don't see how they can possibly say that it is not covered under warranty.
Of course, a warranty would not cover damage, but that doesn't seem to tbe the thing being contested here.
If the manufacturer is making, and the shop selling, things that are likely to catch fire after 6 months, then there is clearly a defect in design and/or manufacture and I would think that it should not meet the required standards.
Further, I would have thought that the regulations on an expected fair life for a product (certainly 2+ years for a laptop) should come into play here.

Technically it caught fire because it was being used after breaking. Like if a window broke and then you poked the sharp bits and cut your finger, you couldnt say, "don't sell these windows because they're liable to cut you."

It broke making it unsafe, but was still being used in an unsafe state. Whenever I take laptops in for testing with faulty power adaptors I am very careful around them for that particular reason.

Like I said before, if the warranty covers the adaptor, they should pursue the warranty which is with samsung. If they want to claim against tesco, they will be using the SOGA and are already on the way to getting an engineer's report.

mattyprice4004

As above, shouldn't have used it after you knew it was faulty.

Your claim is against the retailer, not the manufacturer. They're nothing to do with you, it's all about Tesco.

geoffky

REALLY the only way i get listened to is when i start court action..argos was my last one for a cracked screen...i won,,,

Azari

vyle wrote: »

Technically it caught fire because it was being used after breaking.

mattyprice4004 wrote: »

As above, shouldn't have used it after you knew it was faulty.

These statements are absolute codswallop!

If everyone took such an absurd position the world would grind to a halt because at the first sign of any malfunction or possible malfunction they would go running to their supplier and no one would be able to afford to sell anything that could conceivably go wrong.

Unless something gives some definite indication that it is about to malfunction in a dangerous manner (e.g overheating or smoking) it is perfectly acceptable to continue trying to use it.

There must be a million cases every day when something fails to function and is brought back to life by reseating a cable or 'turning if off an on again'.