Car insurance - hit by a foreign lorry

mikey72

It's not guidance, submit a written complaint to them, and refer it to the FOS for a fair valuation if they refuse to pay the value as outlined.

Curly.louise

Thanks mikey I will definitely do that!! :-)

slykatrinah

As Agrinnal says, please let us who your insurers were so we can avoid them.

Spiderham

mikey72 wrote: »

It's not guidance, submit a written complaint to them, and refer it to the FOS for a fair valuation if they refuse to pay the value as outlined.

I would also suggest sticking a photocopy of appropriate page in the complaint to the insurance company, hopefully one with date guide published. This may well speed things along and help them get resolved quicker rather than waiting for them to verify if it is correct.

Curly.louise

Thank you all do much for your help. I really do appreciate it. As requested the insurance company was premium choice and ageas (formally fortis) are the underwriters. Premium choice convinced me to pay extra for a claims manager also when I took out the policy. This is a company called wisecall and they have done nothing except appoint a firm of solicitors for me.

dacouch

The irony being Fortis / Aegis are part of a company from Belgium