Provident Personal Credit Charges?

stressedoutstudent

I honestly don't want that particular agent calling at my house. I've read similar cases on this forum of people being "bullied" by thier agent and being made to feel responsible for thier loss of earnings. They don't care about my standard of living when I skint myself to pay it off every fortnight so why should thier wages be of any interest to me? :mad:

KingElvis

For just a ton, I would sell your tat down the local pawn shop and get shot....why make all the fuss over such a small amount.

stressedoutstudent

I don't get the significance of £100! :huh: Whether my remaining balance is a quid or a million, my question was about Provident's policy on charges. I'm not "making a fuss", mearly asking a question. The amount, as I have said, is not important when there's a possibility I'm getting taken the George Micheal out of! I just wanted confirmation that I was correct: I'm not concerned about paying the balance off instantly because to be honest I've got rent to pay and the repayments are fine by me.

stressedoutstudent

I know that amount is nothing compared to others but at the end of the day that's what I owe, if it makes you feel any better I'll be leaving uni with £££££ more!

Frodobaggins

Provident will never add extra charges onto their customers agreement once the contract is done.

However the charges the agent refers to is the charges she will recieve for you being in arrears.

Provident are a terrible company to work for and their agents are to be pitied. They recently brought in changes to the agents commision where the agent is fined £5, £10 or £15 charges, depending on the customers arrears stage.

I have a friend who is an agent and some weeks her fines have been so bad that despite using her time and petrol, she has had more fines than wages. Obviously this doesn't happen most weeks, but most weeks she recieves fines. Until she can get another job she has no choice but to continue working for them.

As long as you continue to make a token payment each week, your balance will come down and no further charges will be added onto you.

rickyhyde89

stressedoutstudent wrote: »

I have done that to get where I am with the loan today. And don't worry, I'll never get a loan from them again.
The problem I have is not with the sum of £100, that's niether here nor there really. As I've already said I am paying it back, the repayments suit me fine but I don't understand the charges.

From the Provident website:


"Are there any extra charges?

• Unlike many high street banks and credit card companies, we do not charge for missed payments or overdraft facilities.
  
  At Provident we pride ourselves on being friendly and straightforward, and on having no extra charges, even if you miss a payment."

The text I recieved from the agent this morning stated that unless I make a payment of £XX this week (which is above and beyond what I agreed with them) I will be charged by the company. I cannot possibly afford this so according to the agent I will now be charged extra, which I know is wrong.

The agent will mean that if you do not pay her £x then you will fall out of the quality pot into the middle pot meaning the agent gets fined £5 out of their wages, or fall out of the middle pot into the lower pot and the agent get fined £10 out of their wages.

Each customer is rated in stages from 0 - 12 depending on the percentage of the full payments from the last 12 weeks that they have paid. So if you pay in full every week for 12 weeks you will be stage 0. I will not revieal what what percentage of your payments you need to pay to be a stage 1, stage 2 ect... or will I reveal at what stages the agents get fined at as I feel it will make people think about how to pay less to their agents and effect the wages of someone who works hard and is being fined for no fault of their own.

The £x she is asking for will be the what she needs to collect off you to keep you at the stage you are currently at.

But at the end of the day, and this is not a direct dig at you it is just my opionion, you signed an agreement to say you would pay £17.50 back a week and you are only being asked to pay back money you owe. Just think of it from your agents point of view, they are getting fined £5 or £10 for you not paying them what you signed and agreed to pay them back a week.

marcowil

rickyhyde89 wrote: »

But at the end of the day, and this is not a direct dig at you it is just my opionion, you signed an agreement to say you would pay £17.50 back a week and you are only being asked to pay back money you owe. Just think of it from your agents point of view, they are getting fined £5 or £10 for you not paying them what you signed and agreed to pay them back a week.

What the company does to its employees is of no relevance to the OP. Provident clearly state when they offer loans that there are no other charges applicable even for missed payments. So if for any reason a borrower misses payments or reduces agreed amounts, this is acceptable to the company.

People who choose to work for Provident know this (or should) and still choose to be employed by them. If they don't like being punished for not collecting/making enough money for the company then find an alternative job

rickyhyde89

marcowil wrote: »

What the company does to its employees is of no relevance to the OP. Provident clearly state when they offer loans that there are no other charges applicable even for missed payments. So if for any reason a borrower misses payments or reduces agreed amounts, this is acceptable to the company.

People who choose to work for Provident know this (or should) and still choose to be employed by them. If they don't like being punished for not collecting/making enough money for the company then find an alternative job

It is of relevance to the OP as her not paying her full rate affects the agent.

No, provident will not impose any extra charges. Either the OP has missunderstood their agent, the agent has not explained it correctly or the agent is being missleading to the OP as to not get fined. The latter is wrong but you can understand why they have done it. I am an agent myself and you have to see it from our POV. We are getting fined for customers not paying, which we have no direct controll over.

A majority of people do not choose to work anywhere. They would much rather not work at all but family, mortgages/rent, living costs ect... make people work. 30 years ago, yes you could walk out of a job and walk straight into an other but now you can not do that. Even with the fines they impose on us, the wages are better than being on JSA, well most weeks, so we would be shooting ourselves in the foot if we were to walk out over it. But does that still make it right?

CHR15

rickyhyde89 wrote: »

It is of relevance to the OP as her not paying her full rate affects the agent.

So abosolutely no relevance at all to the borrower. This is an Employer/Employee issue, nothing at all to do with the customer.

rickyhyde89 wrote: »

you can understand why they have done it. I am an agent myself and you have to see it from our POV

Why? It is your Career choice to work under those conditions.

As an employee of the Company, you are well aware your employers are lending money to the very people who have the highest likelyhood they will not make the full payments.
Your employers are simply protecting themselves at your expense, but you somehow, are blaming people other than your employers.

Sounds like Provident are both Lenders of last resort, and employers of last resort.

stormchild

Agents are not employed by provident! they are self employed but are being bullied by provident to get these repayments back. there are other threads on here regarding this subject. The question asked was are there further charges and the answer to that is NO. you should not be bullied by anyone whether that be as a customer or as an agent and If you want to pay £1pw then they can do sod all about it. as for the agents tuning into this thread tell them where to stick their job.