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Wilkinson - great customer service!
BrownGirl
Posts: 108 Forumite
Just wanted to say how pleased I am with the customer service from Wilkinson.
I bought something from them last week and after I'd eaten it I noticed it was 4 month past its best before date.
I emailed them through their website and I've just recieved a really nice email from them apologising and reassuring me that this was a one-off. They're going to send me a voucher or something (which I didn't ask for) but I was just really pleased with the way the email was written - made me feel like a valued customer.
Well done Wilkos!
I bought something from them last week and after I'd eaten it I noticed it was 4 month past its best before date.
I emailed them through their website and I've just recieved a really nice email from them apologising and reassuring me that this was a one-off. They're going to send me a voucher or something (which I didn't ask for) but I was just really pleased with the way the email was written - made me feel like a valued customer.
Well done Wilkos!
0
Comments
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I emailed them two days ago about an issue but not had a response, how long was it before they got back to you?0
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