Laptop Help!

lufcgirl

Hi

My brother bought a laptop from my sisters boyfriend. It's been barely used and he wiped all his games from it prior to selling it to my brother. He's been in the family years so I very much doubt it's anything intentional.

1) All of the menu's, even though it's Vista Home Premium appear like it's a Windows 98 machine. When you create a new user account it goes to normal but we can't change anything.

2) The laptop will not connect to the internet! I have my laptop and iPhone connected now to wireless but the laptop constantly shows Limited Connectivity to it and so will not access a webpage.

What I'd ideally like to do is restore the laptop back to factory settings but he never made any recovery disks when it was bought. Is there anyway to get around any of these problems?

TakeThis

Make and model?

lufcgirl

It's an Acer 6935. It takes around five minutes to boot up and ten to shut down too

martinthebandit

http://support.acer.com/product/default.aspx?modelId=572


Have a look there

closed

if it wasn't completely wiped, try acer erecovery - failing that, there is a thread above on speeding machines up

limited connectivity is usually an encryption key or type mismatch

TakeThis

lufcgirl wrote: »

It's an Acer 6935. It takes around five minutes to boot up and ten to shut down too

Check if the Recovery Partition is intact.

Reboot the system and press ALT-F10 during the POST to start Acer eRecovery Management and reinstall the operating system.

That means just as it is starting, don't wait for it to get the the Windows screens.

Hopefully the Recovery process can be initiated that way.

If not, you can try via eRecovery from the Start menu.

If still no joy, we can run a clean install from a Vista DVD.