Littlewoods Catalogues.

Morglin

I have been a customer with these people for years, spen t lots of money over the years, and because I don't owe them anything, they bombard me with offers to get me to spend money and buy something.

A few weeks ago, I got one about "Buy now, pay September" if you spent over £150. The leaflet then got mislaid somehow - probably got caught up in something else.

So, I phoned them, gave them my details and asked them to please let me have the code again as I'd lost it.

The stroppy girl then said "no, you can't have it, that'll teach you to put them away safely in future"....(eh???)...............:mad: :mad: (Good for her that she was in Liverpool and I'm on the South Coast or I would have gone to the office and asked to see her............:mad: :mad:)

Soooooo, I mailed customer services, explained that it was my fault that I'd lost the leaflet, but as they sent it to me, they must want me to use it, so please could they mail it to me.

(One of the public sites that give codes obviously had the wrong one, as it was rejected).

I've just got a mail back, confirming that I couldn't have the code...........but they really hoped that I'd be on line to spend money later today.

Yeah, yeah...............course I will.:rolleyes: :rolleyes:

Not.

I've now ordered all the bedding elsewhere, so no point in me arguing with them, but what a way to treat a so called "valued customer", which they assure me I am lol .

No more orders from me.

I know it was my fault that I'd lost it - but surely giving a code out doesn't stretch their brain cells too much??:rolleyes:

Lin

Astaroth

I know that when I worked for another catalogue company that finding the code someone had been given was next to impossible. The "code" related to a flag on the account of which there were 999 of them and each was set to on or off. Unfortunately only by getting credit control, marketing, IT etc all in a room together would you have been able to establish what all of them were actually for (and many of them were for nothing at any one time) - they related to everything from who had received an offer, who had opted out of mailings, who was on the "gold" customer scheme, if they were allowed credit etc

That said and done we did have generic codes for the basic offers of BNPL and extended credit terms that were available to everyone who hadnt abused the system in the past so could be used at advisors/ team leaders discretion when a customer said they had lost the quote code but for more complicated offers like a discount, extended credit and BNPL either the customer had to have the code or it was "tough luck" (obviously dont tell the customer that but offer them the closest match of the generic codes)

Certainly sounds like bad service to me