Ebuyer Consumer Rights

beale_m

Hi

Hope someone can help me I purchased an item on Ebuyer which the website showed as available. One day later received an email telling me the item was out of stock. I checked the website still 19 available, so I queried this and was then advised the price had changed.

Ebuyer have advised they will not sell me the item at the price I had originally set to purchase at.

Do I have any rights or is there someone I can contact ?

Your help will be much appreciated. :mad:

pcombo

no you dont have any rights.

RobertoMoir

beale_m wrote: »

Hi

Hope someone can help me I purchased an item on Ebuyer which the website showed as available. One day later received an email telling me the item was out of stock. I checked the website still 19 available, so I queried this and was then advised the price had changed.

Ebuyer have advised they will not sell me the item at the price I had originally set to purchase at.

Do I have any rights or is there someone I can contact ?

Your help will be much appreciated. :mad:

Well its poor customer service on their part, but I'm sure under their terms and conditions it will say something along the lines that the sale contract is only formed at the point they actually dispatch the goods.

Assuming that's the case then no, you have no "right" to force them to sell to you at the advertised price, no more than a physical shop can be forced to sell you a £800 tv for £80 because of an error in the printing of the price sticker.

visidigi

https://forums.moneysavingexpert.com/discussion/3277262