Absolutely appalled

dunstonh

Somerset wrote: »

I always thought the same, but yesterday I 'sorted' my insurance on a car insured by Sheila's Wheels due for renewal at the end of the month. Duly did my confused.com thing/TCB cashback review. Checked my renewal premium - it was slightly cheaper than the second best quote (first was first central - ignored) and bizaarely it was also cheaper than their own 'new customer' quote.

First time it's ever happened.

That reflected my experience with esure (the sister company). I was with them for a number of years and the price barely changed over those years until my wife got 3 points. Esure cherry pick and those 3 points shoved the renewal price up 20%. I moved at that point and used a company that had high first year discounting. So, I had to move again on renewal when that year one discounting was lost.

tartanlass

Only be loyal to yourself! Nobody rewards you for loyaltt and the companies that say they do are laughing at us. I always shop around when it comes to renewing. A lot of the time when you go back to your insurer and tell them you have cheaper quotes they bring their's down too. You done the right thing by leaving them. Some are just greedy!

System

I agree that insurance is a business and the companies should be allowed to make a profit, but some insurers do "try it on" at renewal.

My case is a prime example, I received my renewal documents earlier this month, I got comparison site quotes which were significantly lower, I phoned my current insurer and simply said the renewal quote was higher than I was expecting, they immediately offered a £35 rentention discount simply as a result of me phoning to question the premium amount.

If the insurer can offer this type of retention discount, they should automatically include it in the renewal, not hope policy holders will just pay-up due to apathy. (Especially so, if new business costs the insurer more than renewals)