Having Trouble with Sainsburys Website

beachbeth

Ive just started having trouble with Sainsburys and am finding that I have to borrow my daughter's laptop in order to do my shopping. I am on XP and have no trouble whatsoever with any other website.

What happens is that when I log in and try to do anything I get the error message "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience". I then have to click either "Send Error Report" or "Don't Send" and the browser window then closes.

Has anyone any idea why it is just this website doing this? Im tempted to format the computer and reload everything just to get this working properly!

cmc_entertainment

try a different browser for now

firefox
opera
netscape
mozilla

cmc_entertainment

reinstalling is drastic and last option.

have you got a system restore point? if you have back up what you want/can and try that.

beachbeth

cmc_entertainment wrote:

reinstalling is drastic and last option.

have you got a system restore point? if you have back up what you want/can and try that.

Think this is the safest thing to try first. Thanks.