Advice Needed... please read

Infidel

Poppy9 wrote: »

Agree too long winded. Try this. Also if you paid by CC tell the CC company as you are protected by them. If they fail to deliver within specified time then the CC should do a charge back to them.

Dear Sir/Madam

On November 2nd 2006, I placed an order with you (order reference #########). This order comprised of 2 vertical blinds including rails and face mounting wall brackets.

A week after placing my order, I received a call from your delivery company informing me that my post code was not recognized. I immediately corrected the person on the phone with my post code and I received the order the following day.

You had sent one set of louvres which had been incorrectly produced, despite my accurate measurement instructions. The order was also missing 3 wall face brackets for one of the tracks. I rang your customer service number (0870 760 2472) informing you of the situation. I was assured you would reproduce the blinds correctly and post them as soon as possible.

Several weeks elapsed and as I had heard nothing I called again. I was informed that the blinds have not been sent out. I confirmed my post code and am told the blinds will be sent.

A week later (December 1st, 2006) I receive an email from your employee named Rachel (email attached). Rachel writes to apologize about the delay, and informs me my blinds have been lost in the post again because of an incorrect post code. I am now becoming quite disallusioned as I have twice supplied you with the correct post code.

Finally the blinds arrive the following week. However I am unable to fit them as there are no wall face mounting brackets supplied.

Since delivery in mid December I have phoned you several times - each time being told that new brackets will be sent out the following day. They have still not arrived.

Given that it is now January 22nd 2007 I do not feel the delay is acceptable. On 17th January I rang up to complain again and one of your employees suggested this was my fault as I had supplied the wrong post code. As I have provided you with the correct post code on two occasions and you have made two deliveries to my home I cannot understand how you can maintain that this is a problem unless you have duplicate records for me. One correct and one incorrect. Anyway gain I was told he would send out new brackets by first class delivery the following day. The brackets failed to arrive.

Given the time elapsed I have now been advised by Trading Standards to give you a time limit to fulfil the contract. Therefore if I do not receive the brackets within 7 days of receipt of this letter I will consider this a breach of contract and will expect a full refund. You can arrange to collect the blinds already delivered at a mutally convenient time.

Your faithfully

Yeah that sounds much better. But better not to use the American spelling ;-p

suegw46

http://www.consumerdirect.gov.uk/
Try above web site, your letter is far too long, they have template letters to download,they will also help you further if you need to. It may prevent you from heart attack due to stress!!!
Suggest maybe get the brackets you need from somewhere else & request a full refund of all money you paid to them for shoddy service & goods.
A member of this site gave me this link, saved me a lot of time & effort.
Good Luck.