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Q about refunding

Morning,

I have sold a couple of things on Ebay recently, something i sold is to be returned back to me as the buyer wasnt happy with it, i agreed and everyone is happy, I have asked him to send it back tracked.

Now when it arrived to i refund in paypal or in Ebay? Also will i get my FVF back for this or is that lost? its about £10 so would rather not lose it.

Thank you.

Comments

  • RainbowDrops
    RainbowDrops Posts: 4,674 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    You refund through paypal.
    To get FVF you have to send a cancellation request to the buyer, who needs to accept it for the case to close & you get your fees.
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    You must refund through the original Paypal transaction.
    If the buyer agrees to a cancellation then you will receive your FVF back.
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