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How long to wait for final bill after switching?

Candy53
Candy53 Posts: 2,548 Forumite
Part of the Furniture 1,000 Posts Name Dropper Photogenic
in Energy
Hi,

We are on standard tariff and pay quarterly with cash.

We switched from Npower to Eon with gas. I gave Eon the final reading on 28th September, and got a letter from them saying they had officially taken over our gas on the 30th.
The thing is we haven't had the final bill from npower yet. Should it have come by now or does it take a while?

If it should have come by now should I ring them? Although I won't have an account with them now.

Thanks,
Candy.
What goes around, comes around.

Comments

  • Swipe
    Swipe Posts: 5,728 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Scottish Power had me waiting around 6 weeks before they sent the cheque (about 2 weeks after the final bill).
  • cing0
    cing0 Posts: 431 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    For gas, 22-30 days while the two suppliers collaborate on the final reading.
  • TIMMY85
    TIMMY85 Posts: 170 Forumite
    Normally within 28 working days
  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    Hi Candy53,

    I'm sorry to hear you've had     to wait for your final bill.

    If you send your details to forumresponse@npower.com I can get this chased up for you?

    Best wishes

    Sally :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
This discussion has been closed.
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