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This is really a step too far by BT / OR . Talk about dumping your responsibilities. Prior to the formation of OR by BT ( Done by BT to stop OFCOM taking the network off them ) normal engineering practices are now deemed not acceptable and chargable by OR if at all possible. eg Internal wiring issues on wiring installed by BT engineers in the first place. Now wires that have been erected by OR engineers are the responsibility of the customer if damaged by trees. Well stick your wires underground Openreach. And before any OR engineers reply I am ex BT.
So, if we cut a branch off a tree, for the customer, and someone has an accident because they do not use the correct method, that's ok with you ??
Cable degradation is fully covered by your rental - so it there were issues that were additional to that cause by the tree that would mean an automatic no-fee replacement. DO make sure they run all the way in to your master socket, as it is not unknown for them to add an external junction box and only replace up to that!
I understand that an external JB is now their standard operating practice.....and seeing how much time/effort it would take to replace the considerable xx meters of drop wire that is run neatly along the bottom of my eaves I can see why they would want to put a JB where the drop wire reaches the house - I would if I was BT!
