Mobile broadband help

joanf

I was having problems with my laptop and used the recovery disc, this seems to have sorted the problem out but now I can no longer use either my 3 or orange mobile broadband, can anyone help? I am not at all technical.

fwor

What to do may well depend on what Operating System you have.

Do you get any error messages when you insert the dongle?

Check that auto-run is enabled for USB devices, as this is how they self-install their drivers. How you do that will depend on what OS you have.

joanf

I am using Vista, no error messages, the dongle lights up and the connection box comes up, but it says no network. I do not know how to enable auto run.

[Deleted User]

Hi,

for Auto-run, Control Panel > Auto-run, is the wee box ticked?

Whilst in Control Panel, have a look in Network and Sharing Centre > Manage Network Connections, right click on your mobile broadband, then properties, on general tab, is your mobile dongle ticked?

joanf

Thank you, but when I go to control panel there is no auto run, I have found auto run and it is on, however I am now getting a message saying, the connect attempt failed please make sure your settings are correct !