Praise to Asda

texranger

I visited my local Asda store for a few things (3 in total). 1 of these was a well known brand of kitchen cleaner that was listed on the shelf at £1.

the total cost if the items i purchased was only £1.78, but when i paid for them i was told £2.28.

i queried this and the kitchen cleaner had rung in at £1.50. I was told to go to the information desk where they could check this out. I did this and when he checked the shelf price it did show as £1.00.

so this is where the praise comes in, i was given the 50p i was overcharged along with a gift card with £2 on for my inconvienience, which is a standard policy with Asda.

grayme-m

It's an outrage, burn them.... oh hang on, erm. :T

texranger

grayme-m wrote: »

It's an outrage, burn them.... oh hang on, erm. :T

whats this got to do with my praise. all i see is spamming my post so reported.

grayme-m

texranger wrote: »

whats this got to do with my praise. all i see is spamming my post so reported.

I was merely making a jest that usually threads are damning Asda and it was nice to see one praising them.

I think you need to reappraise what spam is, but you are entitled to report my post if its message was too subtle for you.

texranger

grayme-m wrote: »

I was merely making a jest that usually threads are damning Asda and it was nice to see one praising them.

I think you need to reappraise what spam is, but you are entitled to report my post if its message was too subtle for you.

been a long day, never got the jest as it did not sound anything to do with the post. spam report removed.

and i agree most on here slate Asda, but look at what they did for me as i only had 3 items and i noticed the price, what happens if you have a full weekly shop you would not notice the 50p overcharge

grimsalve

I sometimes think Asda try this "accidental" overcharging thing on purpose and that's where some of their profit comes from.

And what's far worse is how they treat you like a criminal if you go back and complain about them stealing money from you.

And apparently they've stopped doing the £2 gift card thing too :mad:

texranger

grimsalve wrote: »

I sometimes think Asda try this "accidental" overcharging thing on purpose and that's where some of their profit comes from.

And what's far worse is how they treat you like a criminal if you go back and complain about them stealing money from you.

And apparently they've stopped doing the £2 gift card thing too :mad:

well i got the £2 gift card.

this price guarantee is also a fix. the TV adverts showing people getting pounds back. the most ive ever got back is 35p

Jo_Mc_2

grimsalve wrote: »

And apparently they've stopped doing the £2 gift card thing too :mad:

So some of the customer services staff say.
In my local Asda some give the giftcard as a matter of course, while others don't and when I've asked they've said they don't do it anymore. When I've mentioned how odd that is as I was given one for an overcharge just the week before the assistant goes tight-lipped and reaches for a giftcard

missesther

texranger wrote: »

well i got the £2 gift card.

this price guarantee is also a fix. the TV adverts showing people getting pounds back. the most ive ever got back is 35p

To be fair, I got £3-something back on mine once. That is, quite literally, "pounds".

texranger

grimsalve wrote: »

And apparently they've stopped doing the £2 gift card thing too :mad:

WRONG

this is direct from Asda

From: Dawn Greenwood
Sent: Tuesday, November 01, 2011 5:41 PM
To: **********
Subject: Response from ASDA (Ref #000000030693133)



Good Afternoon *******,

Thank you for emailing me about our overcharge policy.

I'm sorry when your overcharged in store my colleagues are not being consistent when refunding you. I can understand why you're unsure of our policy

Our policy in this situation is to refund the difference and offer a £2 gift card for each different item charged at the incorrect price.


Thanks again for contacting Asda. If there is anything else I can help you with, please let me know.

Kind Regards

Dawn Greenwood
ASDA Service Team

Tel: 0800 952 0101