day & night readings wrong way round

macman

There is no anyone can decide this 'just by looking at your bills' over the phone. It can only be decided by you looking at your meter. If you are on E7 then your night rate usage an be anything from 20% of the total to 80% of the total, or anything in between depending on lifestyle, heating arrangements etc. Switch on a kettle (during the day) or any other high-power device and see which register moves.

[Deleted User]

Hi,

HappyMJ wrote: »

How does the normal person know which is which? My meter says N and L. The online meter reading reads are Day and Night.

The N is for Normal, Day Rate, and L is for Low, Night Rate, the little arrow shows what rate you are on at that particular time.

HappyMJ

[Deleted User] wrote:

Hi,



The N is for Normal, Day Rate, and L is for Low, Night Rate, the little arrow shows what rate you are on at that particular time.

I don't have an arrow it's a digital meter the same as been posted earlier by Richie.

macman

But it's marked on that picture with a sticker (to the left of the digital display).
Rate 1 Normal.
Rate 4 Low.
If you go and look at it now, the register that is moving is obviously the day or normal rate.

HappyMJ

I can't see any registers moving and neither can the meter reader. If the meter reader can't tell and want to do a load test on the meter then how is the normal person supposed to know.

nPower

Hi kezza82,

I hope you had a lovely weekend!

I can see your frustration with your latest bill and this is quite concerning. Would you like me to take a look into your account? If you can send your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL], I'll get onto it right away.

Best wishes

Sally

rogerblack

When was the meter last actually read? Is there a sticker on the front of the meter, like in the one posted giving the rates?
It certainly should have been caught at the last meter read, if so.

[Deleted User]

Hi,

HappyMJ wrote: »

I can't see any registers moving and neither can the meter reader. If the meter reader can't tell and want to do a load test on the meter then how is the normal person supposed to know.

When you look at your meter it will show if you are on rate 1- Normal/Day or rate 4- Low/Night.

Just under the sticker, in the 'huge' picture you will see 1000 Imp/kwh, that tells you 1000 impulses (blinks)/kwh.

If you want to check it you can sit and count, but you would need to wait until the meter clicked over to a new digit and start counting then.

macman

HappyMJ wrote: »

I can't see any registers moving and neither can the meter reader. If the meter reader can't tell and want to do a load test on the meter then how is the normal person supposed to know.

Then record the meter readings on both registers when you get up in the morning. Record them again at night before you go to bed.The one that has moved is the day or normal rate. Simples!

grahamc2003

There's something very wrong here. If you are on E7, then you'd expect to have your heating at e7 rates - so you'd expect to use probably 2 or 3 times as many units at night than in the day, typically, averaged over the year. So if they have been charging you day rates for night use, and vice versa, then you'd expect a refund, not an extra bill. My (correct) bill last year was £930, but with the figures transposed, that would work out at about £1200, about 25% more. If your usage is the same as mine (33% day and 66% night overall), you should be looking at about a 20% refund.
If you don't have that sort of day/night ratio, then you shouldn't be on E7 - it would be cheaper to go on a standard rate.
Do you heat your house with storage heaters?