Moving into a property supplied by Npower

xhannnahx

Hi guys,
I know compared to some this is a minor issue, but I'm going to ask all the same:

At the start of September, my partner and I moved into our new flat. The landlord paid the energy costs up until we moved in and we received a letter from Npower to tell us that it was our responsibility now on 21st September (nearly 3 weeks later).

This letter (with my name about as misspelled as it could get) stated that we were on the standard (ie, most expensive) tarriff and that the account number would be on its way 'shortly'. Waiting for this letter, we couldn't change the tarriff or, as they suggested, quote it when we contact them.

Now, as calling isn't easy, and I would have thought that an account number isn't exactly rocket science, I used Npower's contact form online to request further info - either to call or email me and we could take it from there. I received an automated response to tell me it would be done within five working days - a fortnight ago. So I sent them another; it's been three days since then and nothing from either query.

So obviously this isn't a great start and I will make an effort to call them as soon as possible, but is this what I should expect from Npower? Reading others' comments doesn't fill me with a great deal of hope.

I've not been responsible for bills before and this is quite daunting, I'm also sadly unemployed so need to arrange things to be as cheap as possible, as soon as possible! Any advice would be very welcome, but looking at it, long term fixes aren't really possible as we've only got the tenancy for a year in total :S

Cheers.