Pet Supermarket DSR clarification

unholyangel

bod1467 wrote: »

And unless the P+P was based per-item, returning one of those items received would have invoked refund of the P+P, per DSR. Whether P+P was free or not is immaterial in that situation.

Eh? No.

Its part of the terms and conditions that the OP received free delivery ONLY if the order was over £29.

DSR's are immaterial in this situation. Its not a DSR issue.

mo786uk

bod1467 wrote: »

And unless the P+P was based per-item, returning one of those items received would have invoked refund of the P+P, per DSR. Whether P+P was free or not is immaterial in that situation.

Are you sure?

If I order an item and they would normally be £2 postage if I ordered separate.

If I ordered 10 together and pay £4 bulk delivery charge but then return 1 - I should get the full £4 postage back? Not sure about that. I think the retailer could make a case for only giving back the equivalent (10%) per item..

Obviously one of those things not worth arguing about... or is it.

In reality, I have found when I retain some items I am NOT refunded the all inclusive delivery charge because I have beneftted from the deliver yof the items I retained.

bod1467

So, if the order total was £28 and P+P was charged, and the OP returned one item - are you saying the retailer should not have to refund the P+P?

mo786uk

I agree the DSRs are immaterial as they do not account for this scenario.

arcon5

bod1467 wrote: »

So, if the order total was £28 and P+P was charged, and the OP returned one item - are you saying the retailer should not have to refund the P+P?

If in this example you ordered more than one item, then returned just one - the retailer doesn't have to refund postage. If they postage was charged on a 'per-item' basis you would have a case for this to be refunded.


But not charging postage, it is infact the retailer & not the consumer who has been put at the unfair disadvantage as a result of the customers changing of the contract.

bod1467

I can see both sides of the argument. As I said earlier - unless or until this is tested in court then all we can do is debate yet never reach a conclusion.

arcon5

bod1467 wrote: »

I can see both sides of the argument. As I said earlier - unless or until this is tested in court then all we can do is debate yet never reach a conclusion.

Which is unlikely to ever happy, afterall, who would go to the trouble of filing a claim for a few quid

bod1467

Indeed. So us keyboard warriors can happily debate such matters for ever more. :rotfl:

Threepints

I can absolutely see both sides of this discussion & can sympathise with both. I'm certainly not going to test it in a court for £2.95!

However just to add another matter to the discussion. I purchased another item from them for £16.00 prior to receiving the reply regarding my original return & refund & I was offered at checkout free super saver delivery, even though this item was under the magic £29.00. I am pretty sure in my own mind that this occurred with my original order as well.

So I have to ask are this company being some what cynical in there T&C's. If so the T&C, DSR argument becomes defunct?

unholyangel

Threepints wrote: »

I can absolutely see both sides of this discussion & can sympathise with both. I'm certainly not going to test it in a court for £2.95!

However just to add another matter to the discussion. I purchased another item from them for £16.00 prior to receiving the reply regarding my original return & refund & I was offered at checkout free super saver delivery, even though this item was under the magic £29.00. I am pretty sure in my own mind that this occurred with my original order as well.

So I have to ask are this company being some what cynical in there T&C's. If so the T&C, DSR argument becomes defunct?

Not sure about whether a charge is applied at check out or what but i know when i just tested it now, it allowed me to select super saver then came up saying you need to spend xx more to qualify for free super saver delivery.