HSBC dragging their heels - what can I do?

caley9402

Hello all, I'm looking for a bit of advice please.

To cut a long story short, after almost 1 year of waiting, HSBC finally decided to refund the PPI on a loan I had with them some time ago. I received the acceptance form on the 3rd September, signed it and sent it back. Now, since then, I haven't received a penny from them. I've been chasing it almost every day for the last three weeks, and all I get are the same tired old excuses. First I was told that they didn't receive my acceptance until the 15th September and it would take 2-3 weeks from that date to pay back my refund, then when I called again a week or so later it had changed to 3-4 weeks. Now I'm being told that because my loan went to a debt recovery company (I was having money troubles) it is now with another department and being looked into to see if there is anything outstanding on my loan. I managed to find some old paperwork from the debt recovery company, I called them and they confirmed that I settled my loan in full and there is nothing outstanding. I've called HSBC nd told them this, but they still say it will be dealt with in due course :mad: :mad: :mad:

Is there anything I can do to make them hurry up with this money? It's been almost five weeks now, I'm going on holiday on Friday and I really need this money or I won't be able to go.

Thanks in advance.

di3004

Hi there

Have you also tried emailing the CEO, telling them how disappointed you are in still waiting for your money?

Give it a go, good luck and hope you receive your refund soon, well done on your success.:beer:

[EMAIL="chiefexecutivehsbcbank@hsbc.com"]chiefexecutivehsbcbank@hsbc.com[/EMAIL]