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Incompetent Orange mobile store staff

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Beware - incompetent staff members delete ALL your phone numbers:mad:
I'm currently seething! been with orange on a pay monthly contract - was eligible for upgrade from Sept last year but never got round to it. Went in today and chose a phone for an upgrade - was told by trainee staff member dealing with me that I was classed as a "level 4" value customer (top level being 5). He rang through to upgrade me and that was fine. Next he said he would transfer all my contacts onto the new phone. Except he didn't. He deleted all my numbers and emails forever. They tried swapping `cards and phones etc but everything is gone. They said there's nothing they can do but if I complained I could have free line rental maybe for a month.

I explained I really didn't want to stay with them after they have done that ( and it is going to be a huge hassle to build up all my numbers again) and they said they would only offer compensation in the form of discount/money off orange services. I said that wasn't a particularly good way to treat customers they had just caused a huge inconvenience too and they offered that I could come in and use their phone to ring people and ask them their phone number( umm, if I knew their number why would I have to phone them?) They said why don't I just take the accessories and then I could sell them to make money back and that could give me some type of compensation.

I'm pretty shocked at their service and spent 2 hours in the shop trying to get it all sorted but left with my old phone and an empty phonebook. All of my text messages, list of recent received calls/dialled calls got deleted as well so i can't even reply to people that way.

I'm trying to write a letter of complaint now but since I have been told I won't get anything but orange discount I don't really know what to write or what to ask for as I know they can't get my numbers back
I can't explain how angry I am and how much hassle it is going to be for me.
Any suggestions?
Thanks
Aquablue
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