Is this Feedback Extortion?

Bailey101

Afternoon All

I have a wee query that hopefully someone can help me with.

I've been messaging a seller I bought an item of off with a query and he has ignored all 3 emails. I know he's been on Ebay the last few days as he's been leaving personalised feedback for people, and I think that he's avoiding answering my messages as he could well have missold the item in question.

I'm going to send him one last email and say if you don't respond by xxx then I will leave negative feedback. I wouldn't leave negative feedback purely for bad communication but I do want to point out to the seller that he's being out of order and shouldn't ignore his buyers. My questions is, would this constitute feedback extortion?

Thanks for reading

Bailey

xxx

soolin

It isn't worth the risk and it isn't the right way to do things anyway.

Have you paid? If so just put in a full chargeback and leave feedback as soon as you have a full refund. Never threaten a neg, just leave it once the situation is resolved.

Bailey101

soolin wrote: »

It isn't worth the risk and it isn't the right way to do things anyway.

Have you paid? If so just put in a full chargeback and leave feedback as soon as you have a full refund. Never threaten a neg, just leave it once the situation is resolved.

Thanks for your reply. I'm not too sure what you mean by it not being the right way to do things though? Surely it would be worse to go ahead and open a dispute for goods being misdescribed when I haven't been able to clarify anything with the seller.

Bailey

xxx

lovinituk

It sounds like you haven't purchased yet. If you threaten the seller like that before purchasing they will just block you and you won't be able to buy.

To be honest, you think the seller has misdescribed the item and they won't answer your messages - why on earth are you even still considering buying from them then!?!? It sounds like a disaster waiting to happen - why take the risk?

*edit* - sorry just re-read and realise you have already bought it! Here is the feedback extortion policy - your situation is not clear in any of the examples - http://pages.ebay.co.uk/help/policies/feedback-extortion.html

pinkshoes

Bailey101 wrote: »

if you don't respond by xxx then I will leave negative feedback

Extortion is form of blackmail, so by saying you'll leave a neg if they don't respond by X, then that's feedback extortion, and it'll get removed.

Why don't you just open a dispute if you want to return it, or leave a neg if you want to keep it but fed up of their lousy communication?

Alias_Omega

I would not mention the feedback in the message, though if they do not contact you back regarding the item you have purchased, I would be sure to leave them a negative for poor communication.

Something along the lines of "Poor After Sales Communication, Many Emails Not Answered".

I am sure though if you raised a dispute, they would be onto you first thing.

Bailey101

Thanks all for your advice.

I think I'm going to leave it until tomorrow and then if I still haven't heard back I'll leave negative feedback.

Had it just been a problem with the discs not containing all the advertised software, I would have left a neutral as I don't plan on returning them because some of the content is useful, but it took over a week to send the stuff out and it was sent 2nd when i paid extra for 1st.

I wanted to give him a chance to sort out the problems, ie send on extra discs in case they'd been forgotten about, but he's obviously not too fussed.

Bailey xxx

soolin

Bailey101 wrote: »

Thanks for your reply. I'm not too sure what you mean by it not being the right way to do things though? Surely it would be worse to go ahead and open a dispute for goods being misdescribed when I haven't been able to clarify anything with the seller.

Bailey

xxx

If seller is not communicating with you how else do you expect them to clarify anything?

If you have an item SNAD then either open a dispute or just leave feedback.

Your original post before you changed it suggested that you hadn't even got the item- as you changed the OP it obviously changed the responses you would get.

Note to self- always quote post when responding.

Bailey101

soolin wrote: »

Your original post before you changed it suggested that you hadn't even got the item- as you changed the OP it obviously changed the responses you would get.

Note to self- always quote post when responding.

Sorry you're completely wrong there - the only thing I edited in my original post was a grammatical error - I typed 'a item' instead of 'an item' and I went back to correct it.

At no point did I change the wording or add or take away anything in my post.

forgotmyname

Last edited by Bailey101; Today at 2:30 PM.

lovinituk

forgotmyname wrote: »

Last edited by Bailey101; Today at 2:30 PM.

They did explain in their last post that they just corrected a spelling mistake!