Faulty PS3 from CEX

schlongers

Well! There's a turn up for the books!

I've just come back from CEX with a result.
They tested my replacement and confirmed (eventually) that it was quite a loud cooling fan (one assistant did say that they were all like that and that if I rested it on a catalogue it would be quieter; hmmmm).
The manager, after lots of polite case representation eventually offered to replace it with another. Unfortunately they had no 60GB PS3s so I asked if I could upgrade to a slimline.
They agreed and I only had to pay £5 (the difference between the new one and my original purchase price).
They also reset the 28 day warranty to start again from today.
Thanks CEX High Wycombe and to all of you who have given sage advice!:beer:

leebtyler

schlongers wrote: »

Well! There's a turn up for the books!

I've just come back from CEX with a result.
They tested my replacement and confirmed (eventually) that it was quite a loud cooling fan (one assistant did say that they were all like that and that if I rested it on a catalogue it would be quieter; hmmmm).
The manager, after lots of polite case representation eventually offered to replace it with another. Unfortunately they had no 60GB PS3s so I asked if I could upgrade to a slimline.
They agreed and I only had to pay £5 (the difference between the new one and my original purchase price).
They also reset the 28 day warranty to start again from today.
Thanks CEX High Wycombe and to all of you who have given sage advice!:beer:

finally some good customer service.

bottom line is what i said at the start, SOGA > warranty, i really dont know why manufacturers even offer them, since you have greater rights under the SOGA.

timbstoke

leebtyler wrote: »

finally some good customer service.

bottom line is what i said at the start, SOGA > warranty, i really dont know why manufacturers even offer them, since you have greater rights under the SOGA.

Simple. If they offer nothing, people have no option but to use SOGA, which means customers will quickly become aware of their rights under it. Offering a warranty that's worse than the SOGA is pointless from the consumers point of view, but a lot of people will accept the warranty as their only comeback. Hence, a warranty effectively allows you to get out of your SOGA obligations in many cases, since customers will just say "Oh, it's out of warranty" and bin the item instead of insisting on a remedy under SOGA.