RANT: Play.com "Customer Service"?? - AVOID!!!

trumpton

Play.com sustomer service is notoriously bad. Do a google search and you will see plenty of complaints. Getting them to take back faulty stuff is difficult. Amazon will just resend a faulty item. Play will insist you return it and give them weeks to repair it. I don't use them anymore after their email list was hacked. You have to ring them up to close your account too, it can't be done online.

pmduk

I'm another that will always use Amazon in preference to play.com. It'll be interesting to see what happens when the Low Value Consignment tax breaks are removed from the Channel Islands.

[Deleted User]

daveboy wrote: »

Don't know about other people but I don't mess about changing email addresses.

Set one up, keep using it. No problems.

I tend to use only gmail and hotmail for emails nowadays. Gmail in particular is good about getting rid of spam, and its not ISP dependent so I never have a need to change my email address.., so no longer have to change the address on multiple store account websites.

beauty1307

pmduk wrote: »

I'm another that will always use Amazon in preference to play.com. It'll be interesting to see what happens when the Low Value Consignment tax breaks are removed from the Channel Islands.

Yes I totally agree I will use Amazon instead of play in the future Amazon customer services are very good any problems they are sorted straight away.

DCFC79

I used to use play alot a few years ago and never had a problem until I had a few fraudulant transactions on the credit card and havent touched them since.

johnnyboyrebel

pmduk wrote: »

I'm another that will always use Amazon in preference to play.com. It'll be interesting to see what happens when the Low Value Consignment tax breaks are removed from the Channel Islands.

It wont have any bearing on Amazon, it will just mean their Jersey arm 'Indigo starfish' wont be in operation and everything will be available from 'amazon.co.uk', as for Play I guess they're !!!!ed. If you base a business on the tax breaks then it will be difficult to suddenly change the entire business model.

JamesK10

Put it this way, Play.com was taken over by a Japanese company in September, so for the OP's issues, this may have had a bearing on that.

As for telling you every item is separately packed and delivered, depends on what they are, every pair of DVD-Shaped items I've bought since the takeover, they're now in flat double boxes instead of the individual ones as before, which I reused and recycled anyway - though the totals were still under £18, so that might have been an influence.

For my final Christmas presents I went back to Amazon and used Marketplace people for those books. First one arrived in an ordinary jiffy, through the RM, so the packaging stopped mattering and it's not Home Delivery Network messing around with the orders.

johnnyboyrebel wrote: »

[Removal of Low Value Consignment Tax Breaks] wont have any bearing on Amazon, it will just mean their Jersey arm 'Indigo starfish' wont be in operation and everything will be available from 'amazon.co.uk', as for Play I guess they're !!!!ed. If you base a business on the tax breaks then it will be difficult to suddenly change the entire business model.

I think that Ratuken-Play.com would simply strike a different deal with Jersey Post and pass some more of the cost on to the customer whilst continuing to claim free delivery. Either that or they'll be open about charging the delivery fee and offer a choice like Amazon. I just hope they don't actually intend to take them away!

proactive

to be honest i had the wrong dvd delivered by mistake once and they sorted it all out without an issue