BT Phone: No Dialling Tone

Truegho

Anybody here conversant with BT phone faults? Here is my problem:

My BT home phone has suddenly stopped working. I get neither a dialling tone nor incoming calls. The line is completely dead. Apparently the fault does not lie with the phone set itself, as I tried plugging in a spare phone and that would not work either.

We did have the BT engineers out last week to fix a Broadband connection fault, and they replaced our single phone wall socket with a dual one, thereby obviating the need for me to use a separate filter anymore. Would this have had anything to do with the sudden deadness of the phone?

My BT Broadband hasn't been affected, just the phone connection itself.

Any clues anybody?

I should add that this fault occurred immediately after I slammed down the receiver, but surely this would not have contributed, would it, as people slam phone receivers down all the time.

macman

If the line is still dead after testing from the master socket with another handset, then you have a line fault and need to report it as such to your line rental provider. It may or may not be connected with the recent work done by OR.
It's not uncommon for the data side to still function when the voice side has failed.
You might retest with a filter plugged in just to see though.