We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Phone ID Query

Has anyone noticed a nonsensical phone phenomenon that has entered into our midst recently. It's been happening over the past few months to me and goes something like this:
Phone rings and I pick up receiver -
Voice: Hello. Am I speaking to Mr XXXXXX?
Me: May I know who is speaking please?
Voice: It's the 'bank' calling.
Me: Which bank as I bank with several banks.
Voice: I can't divulge that until I can confirm that I am speaking to Mr XXXXXX because of data protection. Am I speaking to Mr XXXXXX?
Me: Surely, the onus is on the caller to identify themselves clearly first and then the receiver of the call has the option of saying who they are or taking the call. Normal phone etiquette I believe.
Voice: I can't identify myself or the bank until I can confirm I am talking to Mr XXXXXX because of date protection. Are you Mr XXXXXX?
Me: I regret that I cannot reveal my identity until you as the caller identifies yourself first, data protection don't you know.
Caller then hangs up.

Has anyone experienced similar recently?

Comments

  • Buzby
    Buzby Posts: 8,275 Forumite
    Oh heck yes - as recently as 2004! This is no different from a firm that you know calling you, asking for your date of birth. You respond by saying YOU are calling ME, so you know my date of birth. To which they respond we do know it, but we cannot discuss any matters with you until/unless you confirm it. I responded with well, I don;t give out these details to strangers who phone me up out of the blue, so I suggest you write to me at my usual address and we can discuss it further then.

    And then hang up.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.8K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.2K Spending & Discounts
  • 246.9K Work, Benefits & Business
  • 603.4K Mortgages, Homes & Bills
  • 178.2K Life & Family
  • 260.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.