ICESAVE Problem/Question

JustTakeAllMyMoney

Have been trying to get through to ICESAVE on the phone now for two days, no luck either always engaged or I get put on hold but give up after an 1hr waiting. When ING went live they never had this problem :mad:

Anyway I transferred a large amount into my ICESAVE account on Friday 12th jAN, when I login to the site it shows the amount as processed on the 18th Jan, the avaliable balance on the top of the screen includes the amount I transfered, but the amount at the bottom 'Balance Avaliable for withdrawels' doesnt. Is the normal with ICESAVE when can I expect to withdraw on it, dont want to do it now but just need to understand the time scale ?

ICESAVE should get somemore call centre staff imo :money:
they say 'may be waiting up to 20mins, but pencil in an hour !'

Claire14

I cant even log on! My account has been locked.
I have been trying for "up to 20 minutes " for a week now!
This is to get my account unlocked.
I emailed them to ask that way, threatening to close the account if i ever do get it activated. the reply was emails take 15 days to process!!!!

[Deleted User]

JustTakeAllMyMoney wrote:

Anyway I transferred a large amount into my ICESAVE account on Friday 12th jAN, when I login to the site it shows the amount as processed on the 18th Jan, the avaliable balance on the top of the screen includes the amount I transfered, but the amount at the bottom 'Balance Avaliable for withdrawels' doesnt. Is the normal with ICESAVE when can I expect to withdraw on it, dont want to do it now but just need to understand the time scale ?

See the terms and conditions, item 5b, here.

Funds are not available for withdrawal for 7 working days, ostensibly because of the DD guarantee.

JustTakeAllMyMoney

Deleted_User wrote:

See the terms and conditions, item 5b, here.

Funds are not available for withdrawal for 7 working days, ostensibly because of the DD guarantee.

Cheers. Is that 7 days from when it was 'processed', and is this in addition to the 3-4 days it takes them to pull the £, so effectively 10-11days in total till I can withdraw the cash out again ? I take it though they pay interest from the day they recieve it not from when avaliable for withdrawel ?

YorkshireBoy

JustTakeAllMyMoney wrote:

Cheers. Is that 7 days from when it was 'processed', and is this in addition to the 3-4 days it takes them to pull the £, so effectively 10-11days in total till I can withdraw the cash out again ?

See condition 5b.

I take it though they pay interest from the day they recieve it not from when avaliable for withdrawel ?

See condition 3u.

Symphony_2

I am also trying to call them for a week. Must have tried at least 6-7 time with duration of 10-20 minutes each. I must have already spent my 3-4 pounds. Just wondering how much money they would be making daily just on waiting calls. No wonder they are able to provide high rates.

derrick

Symphony wrote:

I am also trying to call them for a week. Must have tried at least 6-7 time with duration of 10-20 minutes each. I must have already spent my 3-4 pounds. Just wondering how much money they would be making daily just on waiting calls. No wonder they are able to provide high rates.

Hope you are not using the rip off 0845 number.
The geo number is:- 0191 2558377