logmein123 scam... help?

CptAardvaark

Hi... I fell for this. I was a little bit... shall we say, less that sober... at the time, and it seemed so legit. I have a feeling they're running it by convincing the lower level folk that it's a genuine company, which gives it that believable edge of people who don't know they're involved in a scam. Anyway, I phoned the credit card company and they said it's easily possible for me to dispute the charge, especially since I sobered up while they were at "work" on my machine and figured out what was going on, and denied them from the full finish ("verification," as they called it), so that's not as much of a concern for me at the moment. More pressing is, how much control do they now have over my computer? I've changed my passwords on my email and my facebook (hopefully I can remember them), but if they were able to track that change from my computer, it won't do much good, now will it? I'll be changing networks pretty soon, so will that help in my defence? This is what I get for being such a trusting human being who doesn't know jack about computers....
Anyway, what steps can I take / do you recommend to help in this matter?

texranger

if they do track it, this will be done through the IP.

if i were you, i would contact your ISP and explain to them and ask them to change your IP for your broadband, they may also be able to track activity on the IP so they will know if you are being compromised.

MajorR

Were you less than sober when you posted this message? Because i'm really confussed. What is the scam?

pcombo

CptAardvaark wrote: »

Hi... I fell for this. I was a little bit... shall we say, less that sober... at the time, and it seemed so legit. I have a feeling they're running it by convincing the lower level folk that it's a genuine company, which gives it that believable edge of people who don't know they're involved in a scam. Anyway, I phoned the credit card company and they said it's easily possible for me to dispute the charge, especially since I sobered up while they were at "work" on my machine and figured out what was going on, and denied them from the full finish ("verification," as they called it), so that's not as much of a concern for me at the moment. More pressing is, how much control do they now have over my computer? I've changed my passwords on my email and my facebook (hopefully I can remember them), but if they were able to track that change from my computer, it won't do much good, now will it? I'll be changing networks pretty soon, so will that help in my defence? This is what I get for being such a trusting human being who doesn't know jack about computers....
Anyway, what steps can I take / do you recommend to help in this matter?

Format the computer.

TakeThis

Perhaps just uninstall the software they installed?

Download, install and open CCleaner. Run Cleaner.
Then using the same program; Go to Tools > Start up and click on the save to text file button in the bottom right hand corner. Save the text file to your Desktop. Go to Tools > Uninstall and repeat the exercise.
Post both of these in your reply.

steve1980

MajorR wrote: »

Were you less than sober when you posted this message? Because i'm really confussed. What is the scam?

I think......

Someone called him up, offered to fix his computer via LogMeIn (rather than Teamviewer), paid them x amount of money and he only realised when he'd sobered up enough (sobered up quick mind you).

Now he's disputing the payment.

MajorR

WHATS THE SCAM!!!!

sorry, who sent you the logmein request?
who is they?

I sobered up while they were at "work" on my machine and figured out what was going on

why did you accept it?

I use logmein all the time, it's very usefull program. Saves me going across to the other side of the city every time my mom has a problem with her PC

TakeThis

MajorR wrote: »

WHATS THE SCAM!!!!

sorry, who sent you the logmein request?
who is they?
why did you accept it?

I use logmein all the time, it's very usefull program. Saves me going across to the other side of the city every time my mom has a problem with her PC

Why are you shouting? Calm down. This is a technical forum, not the Spanish Inquisition.

waddler_8

pcombo wrote: »

Format the computer.

Agreed.

If these criminals have had remote access, backup and reinstall.

sw67

I use logmein all the time and apart from the ipad app its free for the basic version. If you were asked to install the logmein client just uninstall it and change the user password for the computer.

Have you been charged for tech support instead?

Logmein are a good company and i am sure they will advise you on how to secure your computer if you ask

MajorR

TakeThis wrote: »

Why are you shouting? Calm down. This is a technical forum, not the Spanish Inquisition.

I'm very interested to know what the scam is and who it is by!

The computer was accessed with logmein123 which is different from the free version of logmein that requires the client to be installed on the local computer. Logmein123 needs a code that is issued for a one off permission to remote access the computer. They can't access it again with out you knowing, i.e.giving you other code. But as already said by others change your passwords just in case.