have gas and elec meters but sent a bill?

aChicken

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jessc_2001

Does the 'bill' have a pre-pay slip at the bottom? If not, then its a statement and nothing to worry about - although you may want to call them so that they can take the current readings and settings from your meter.

If it does, then you need to make a note of the meter serial number and readings/setting and call nPower asap to clear up the meter confusion - if this is the case they probably have you as being on a 'credit' meter not a pre-pay and you need to sort this with them ASAP. This situation will NOT go away!!

helen_caslass

same happened to me we buy electric tokens and had a bill for £60+ they are looking into it after i phoned them up, apparently though i could still owe them money... how its a prepayment meter that i'm akready paying over the top for....

aChicken

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iwantabargain

It is confusing, i am with Npower and they send me statements which have the payment slip at the bottom. I have queried it with them in the past only to be told it is not a bill.

cmc_entertainment

lol yup we had the same; completely different reference number [but same name and address] and saying that we are 70+ squid in credit. ringing on monday to see what they say.

BTW we are currently on per-pay; switching next month to npower both G+E £60/month - is that good>?

BG were asking for over £80/month - ridiculas [reminds me of arry otter!]

My stats - 2 bed/2 adults/2 kiddies under 2...

BexTech

Having pre-payment meters doesn't mean you won't get a bill.

The cost setting on the meter may not match the actual rate you are charged.

Before the continuous price rises, it was quite common at the end of the year to have paid more into the meter than you actually used, and people often got a cheque back around Christmas time. However as prices have been rising pretty quickly, people often fail to pop in the tariff update card sent to them, or the supplier fails to send out an update card.

For example your meter maybe set to a rate of 8p/KWh, yet the actual rate you should be paying maybe 9p/KWh, this means the money you are putting on your meter doesn't cover your fuel usage.