Is there any quick guide how to claim from RM??

idlesaver

I know this is very stupid question to ask for but being new to Ebay selling, need your help please.:o:o:o:o

Just got a message from buyer that he has not received an item which I posted on 7th Oct by ordinary 2nd class and proof of postage obtained. It was a Hair colourant, so not much pricey item.

Now I need to know,

1) How long should I wait??

2) How to claim refund from RM ( I mean how to provide them evidence of price of item??)

3) Do I need to refund the buyer straight away?? or after mutually cancelling the transaction??

This is my first case of buyer not received an item, so don't know exact procedure.

Thanks in advance for any help.:A

soolin

It has only been 7 days so I would start by asking buyer to wait until say monday, and then contact you again if item hasn't arrived and refund him then (or stretch it into Tuesday if you can)

After 15 working days you can start your own claim from RM, you'll need to either get a form from a post office or download one. send it with your proof of refund (paypal page) and your ebay item sold page and your proof of potage. Keep copies of everything.

Once buyer has their refund you can always try a mutual cancellation to get your fees back.

the_lunatic_is_in_my_head

I would ask them to wait until next Friday with the promise of a resolve if it still hasn't arrived by then. The Mutual Cancellation form tells buyers not to agree until they are refunded, personally I don't bother with mutuals for INR but anything else I do the mutual first and if the buyer asks for a refund first I'll happily agree.

To claim Royal Mail will probably ask for an invoice of the original cost of the goods.

patman99

RM will not allow a claim until 15 days have passed (just in case the item turns up). Once you submit a claims form they usually pay-out in a couple of weeks.

Reminds me, I've got to raise a complaint after my local PO miss-weighed an item (their scales must be wrong). The buyer of my item had to pay an extra £1.12 to receive it.

custardy

patman99 wrote: »

RM will not allow a claim until 15 days have passed (just in case the item turns up). Once you submit a claims form they usually pay-out in a couple of weeks.

Reminds me, I've got to raise a complaint after my local PO miss-weighed an item (their scales must be wrong). The buyer of my item had to pay an extra £1.12 to receive it.

not a size issue?
letter vs large letter?

soolin

custardy wrote: »

not a size issue?
letter vs large letter?

My thoughts as well, the difference between a 1st class letter and 2nd class large letter. I can't see any other logical 12p differences.

idlesaver

Thanks for the help everyone.:beer:

So I will message buyer to wait untill at least tuesday.

Then Refund him.

Then mutual cancellation request to be sent.

and after 15 days I will submit a claim at PO for refund.

Thats all I need to follow, I guess.:o

Again how do PO refund please??? cheque ???

TIA

soolin

idlesaver wrote: »

Thanks for the help everyone.:beer:

So I will message buyer to wait untill at least tuesday.

Then Refund him.

Then mutual cancellation request to be sent.

and after 15 days I will submit a claim at PO for refund.

Thats all I need to follow, I guess.:o

Again how do PO refund please??? cheque ???

TIA

Whenever I've had to make a claim I always get a cheque.

theonlywayisup

Whilst you can obtain the P58 at the PO, the claim is with Royal Mail and should be sent to:


Royal Mail Customer Services
Freepost
PO Box 740
PLYMOUTH
PL9 7YB

I am unsure if a PO will accept the completed form themselves. Perhaps someone with PO experience could clarify?

soolin

theonlywayisup wrote: »

Whilst you can obtain the P58 at the PO, the claim is with Royal Mail and should be sent to:


Royal Mail Customer Services
Freepost
PO Box 740
PLYMOUTH
PL9 7YB

I am unsure if a PO will accept the completed form themselves. Perhaps someone with PO experience could clarify?

I've always posted mine, but I haven't done one for around 8 months now so I am out of date.

johnnyboyrebel

soolin wrote: »

I've always posted mine, but I haven't done one for around 8 months now so I am out of date.

We just fill out an excel sheet any time an item is lost then email that to them. Not sure if this is a business thing only though.