Actual readings very different from estimated readings

masonic

Well, you certainly won't be getting a refund of £179, then. Whether the account was closed previously or transferred, it's not your money.

I'm surprised the account could even be transferred without a meter reading, but since you didn't have access to your meter at the time, that might explain it.

All you can really do is follow annie's advice and let Powergen sort it out. It looks like the previous person has seriously overpaid the account, so I doubt you will lose out from the situation.

samsky

Hi, so if I submit my actual readings now, does it mean that I have to pay for the shortfall of 1,000 day units (estimated vs actual) and will get back no refund for the excess of 7,000 night units?

My concern is that even though the previous owner had overpaid in terms of night usage, she has definitely underpaid for day usage. The 179 pounds isn't my money but if they make me top-up, it will be!

masonic

samsky wrote:

Hi, so if I submit my actual readings now, does it mean that I have to pay for the shortfall of 1,000 day units (estimated vs actual) and will get back no refund for the excess of 7,000 night units?

If they are unwilling to accept that you are responsible for overpaying your night units, then they cannot (rationally) hold you responsible for underpaying the day units. If they tried to do that, you would have pretty good grounds to complain to the regulator.

Since you are effectively disputing the opening meter readings they have for you, as I see it, there are a few things they might do. They could just ignore you and hold you to the meter readings they have - this would mean they would have to bill you for a negative number of night units, which seems highly unlikely (refund for 7000 night units minus 1000 day units); or they could hold you to the estimated number of units they have already billed you for (no refund); or they could estimate your actual usage some other way (refund if their original estimate was high).

I don't think anyone is going to be able to give you a clear answer as to exactly how this will be dealt with, but it's probably better to sort it out now rather than wait for them to send a meter-reader and pick up on it themselves.