HELP! Woolworths and Samsung S400i Mobile

welshliz

Hiya, I was hoping someone could please help me. I bought a samsung s400i phone from woolworths on the 15/10/06. I only noticed there was a fault with it a couple of weeks ago. The problem is that whenever I turn off my phone some numbers in my phone book get deleted. I called the number on the leaflet they gave me as it says you have to call them. I spoke to a man who advised me to ring Samsung. So, I then called Samsung and the woman on the phone said that it sounded like I needed a repair and that she would call me back the following afternoon, 6.30pm the following afternoon when she hadn't called I phoned up Samsung and explained what the lady had said but they couldn't find a record of my call. I explained again what happened to my phone to this new lady and she started to say things i didnt understand and said I needed to check something on my phone and that was the end of the conversation. I was quite annoyed now and decided to phone woolworths once again but they said there was nothing they could do and I would have to ring customer services because by now I just wanted a refund and they wouldn't give me the stupid RAN number. So, I called the customer services number and they told me that there was nothing they could do either, they needed to find out whether it was a manufacturing fault, I'm not deleting the numbers myself am I? So then I was told i needed to take it to the store and they would phone Samsung for me, even though I'd already done that! I'm annoyed now and just want a refund not a repair because that will just take longer and I want out of this situation now. I've already explained whats happened to 5 different people and spent over £5 in calls and still no joy so whats the chance of the store doing anything for me either. What shall I do?? Any advice please? Thanks, Liz.

gaming_guy

it sounds like a software fault to me so a software reflash may do the job.

i would send it back to samsung for a software/firmware reflash. that should fix it

you could always pm drahcir for more advice

C_Ronaldo

id make a note of your numbers just in case,

quidsin

I'd take it back to woolworths and get a refund there, stating that it's woolworths you paid the money to, and therefore if the phone is faulty it's their problem, if i'm not wrong, but listening to a consumer programme on the radio, there are loads of problems with mobile phone contracts and when phones break. A call to your local trading standards might help.

changkra

If the phone is faulty within the first 6 months of purchase then the shop or whoever you bought it from has to prove they did not sell you a faulty phone. You have the right to expect a refund within the first 6 months. Within the second 6 months you have to prove they sold you a faulty phone, which you probably can't unless you've had problem after problem from purchase, which you would only be offered a repair. Check with TS this is what they told me when i had to take some computer parts back to where we bought them from, they were 3 months old and were exchanged with no quibble. Also it makes no difference if you've thrown all the packaging away too, you bought a phone not a box it came in. Good luck

welshliz

Hi thanks everyone for your suggestions I'm gonna take it back to the store tomorrow and demand a refund as I'm fed up now, thanks again.

Rex_Mundi

You cant insist on a refund. You can only insist on this within a 'reasonable time' after you have bought an item and found a fault with it. You've had the phone since October, so would have a very hard time insisting on a refund. If you had complained about the fault within a few weeks of buying it, you would have been able to insist on a refund.

You are entitled to a repair or replacement. This is down to the shop to sort out. You do not have to deal with the manufacturer at all. Your contract is with the shop. If they repair the item, and it still shows a fault, you would have a stronger case for a refund, though they could deduct an amount because you have had some use of the phone for the last two months.

All of the above is covered in the Sale of Goods Act. If you are unsure about your rights, phone your local Trading Standards (in your local phonebook).

welshliz

I didnt notice the fault to be honest until 2 weeks ago, my friend text me and I knew I put her number in my phone but her name wasnt in my phone book so I put it back in. Then I turned my phone off a couple of days later when i went to phone my friend when i turned the phone on her number was gone, so i tried it a couple of times, put a number in my phone turned off the phone and looked in my phonebook when i turned the phone back on and the number was gone. I just want rid of the phone now and no more waiting around, ill see what the store says tomorrow, thanks.

changkra

Rex_Mundi wrote:

You cant insist on a refund. You can only insist on this within a 'reasonable time' after you have bought an item and found a fault with it. You've had the phone since October, so would have a very hard time insisting on a refund. If you had complained about the fault within a few weeks of buying it, you would have been able to insist on a refund.

You are entitled to a repair or replacement. This is down to the shop to sort out. You do not have to deal with the manufacturer at all. Your contract is with the shop. If they repair the item, and it still shows a fault, you would have a stronger case for a refund, though they could deduct an amount because you have had some use of the phone for the last two months.

All of the above is covered in the Sale of Goods Act. If you are unsure about your rights, phone your local Trading Standards (in your local phonebook).

Thanks for the correction