Swalec don't like my meter readings any more

alexlyne

OK, in the summer we don't use much gas. I think it is fairly typical thing that most people would agree on. We have an electric shower too, so the only time the boiler comes on is to heat up some water.

When I entered the last gas reading online, some message comes up saying that 'an expert will take a look at it and your account will be updated or someone will be in touch'. well neither happened, and I got an estimated bill for over 4 times the amount we normally use. We are on an NSC tariff, so yes, it's a big deal.

This also happened the quarter before when our usage had gone down from teh previous bill (which we paid on the estimated reading which was twice the amount of our usual winter usage)... again we had to chase them to adjust the bill correctly (twice)

I never had problems with swalec before, but since we moved a couple of years ago, their service has been pretty poor.

rogerblack

If the estimated value is greater than the current value on the meter - ring them up and complain!

Mugget

Phone them and talk to an adviser, sure there is an explanation or they can help sort it out

Companymole

Hi

Sometimes the systems will protect themselves by having certain tolerances, both low and high. On the automated systems like online if you reading falls outside these tolerances then the system will reject. Unfortunately the only way around this is to call the company and confirm with advisor your reads. "ring them and complain...." this isnt the credos that needs to be followed every single time something goes a tiny bit wrong