PPI and data protection breach?

bakerlad1983

Hi

Thanks for time for reading this, My partner has a ppi complaint with the halifax, recieved a letter stating that will work out payments and eventually pay by cheque.

My partner is quite patient but after 4 weeks of not hearing nothing she decided to call. they kept giving usual answer of "we dont know" which should be there new slogan.anyway she had started to give up so i advised to call and ask for myself to have permission to deal with the complaint only.

This was logged with them and so i called up and started to ask a few questions, eventually waiting for a manager as getting fed up with "we dont know" as the only answer.

Anyway this is where i think the breach has come, the manager came over but without saying hello started to roll off a credit card number, not once but twice, once she said hello i mentioned this and asked who this number is for "oh its ok its your wifes credit card number and we can give you the full number as long as you pass security". I mentioned that am sure you cant give full card numbers out to anyone but they said as i have given her date of birth then this is ok. I think the manager was trying to dig out of a hole as realising that the mute button wasnt on from when the advisor went to get the manager.

I told my wife about this and she was a bit p***ed off to say the least, she said she had given permission to deal with complaint and not get any info not relevant.

I decided to call the CC dept to see what there criteria would be for this and they advised that they wouldnt even give the main customer the full number for security.

I am sure this is a breach but would like some advise if this is and what should be done regarding this?

thanks again

di3004

bakerlad1983 wrote: »

Hi

Thanks for time for reading this, My partner has a ppi complaint with the halifax, recieved a letter stating that will work out payments and eventually pay by cheque.

My partner is quite patient but after 4 weeks of not hearing nothing she decided to call. they kept giving usual answer of "we dont know" which should be there new slogan.anyway she had started to give up so i advised to call and ask for myself to have permission to deal with the complaint only.

This was logged with them and so i called up and started to ask a few questions, eventually waiting for a manager as getting fed up with "we dont know" as the only answer.

Anyway this is where i think the breach has come, the manager came over but without saying hello started to roll off a credit card number, not once but twice, once she said hello i mentioned this and asked who this number is for "oh its ok its your wifes credit card number and we can give you the full number as long as you pass security". I mentioned that am sure you cant give full card numbers out to anyone but they said as i have given her date of birth then this is ok. I think the manager was trying to dig out of a hole as realising that the mute button wasnt on from when the advisor went to get the manager.

I told my wife about this and she was a bit p***ed off to say the least, she said she had given permission to deal with complaint and not get any info not relevant.

I decided to call the CC dept to see what there criteria would be for this and they advised that they wouldnt even give the main customer the full number for security.

I am sure this is a breach but would like some advise if this is and what should be done regarding this?

thanks again

Hi there

Bumping up for you, hopefully someone will be along soon with some advice, good luck and hopefully all will be resolved soon.;)

src007

It seems to me that the bank were just trying to be helpful (in giving you information) and you haven't lost out.

However, I guess you're right that data protection is an issue in this day and age.

If you're concerned that the bank aren't treating data protection as seriously as they should be it could be worth a complaint. As you haven't lost out the bank don't need to give you anything to put thing right.

However if you can give them as specific information as possible (who the call was with? at what time?) the person responsible might be reminded that giving out information should be done carefully. This will help to stop the same thing happening again.