who do british gas think they are?

Cardew

ckin100 wrote:

well going to get a phone call from citizen advice today after meeting with them last friday as they are waiting for call from BG. i have demanded that i want further discount and also take longer than 24+ months to pay back inlight of our financial situation. have demandede if they will not budge then will still uphold complaint. can also someone confirm to me that i can not switch supplier until outstanding debt is paid, can someone shed somemore light on this. if my demands are not met can anyone suggest what is next step to take, eg would local newspapers listen to my story ?? any suggestion will be great

What justification do you feel you have in demanding more than the £600 already offered off the bill and more than 24 months to pay off your debt?

You run a business and have used the gas, and you seem to know exactly when you have been overcharged. However just a little matter of £2,200 was not noticed???

I cannot understand how you feel your case deserves sympathy; frankly I feel you have been treated well. If BG take court action against you and cut off your gas, as they are perfectly entitled to do, I expect you will be on here complaining about the dreaded BG.

prudryden

Can someone please explain to me how a company who sends out different people to read your gas meter every quarter have approximately 12 different people over 3/4 years do the same thing and read only five digits of a six digit meter?

If he wasn't the meter reader's fault, then it must be the company. How is it possible then only one household had this problem at least that we know of?
Therefore, there must be 1000's more out there.

Go to the newspaper and lets find out!!!

prudryden

Which digit did they miss out? Something still doesn't make sense. How can one digit out of six have such an impact? What am I missing here?

masonic

prudryden wrote:

How can one digit out of six have such an impact? What am I missing here?

Well, I suppose it might have been the last one.

e.g.

00056(9)
00192(7)
00356(9)...

300 units -> 3000 units would have quite an impact in my book.

elektra

masonic wrote:

Well, I suppose it might have been the last one.

e.g.

00056(9)
00192(7)
00356(9)...

300 units -> 3000 units would have quite an impact in my book.

but in that case it should have been picked up the first time it was read as 5 digits i.e reading lot lower than previous one

masonic

elektra wrote:

but in that case it should have been picked up the first time it was read as 5 digits i.e reading lot lower than previous one

Not necessarily. If the first reading was very low (or the meter had rolled back over to zero since the first reading), then the reading might not be lower than the previous one (999821 -> 56 or 12 -> 56 would not look strange). Not really much point speculating about it though, eh?

anniecave

there could be various reasons for it. The six digits could have been submitted but because it didn't fit in they didn't get used on the bills. It happens.

Rule number 1. Read you own meter
Rule number 2. Check meter readings are consistent with what's on bills

Meters aren't always read every 3 months by the meter readers. Legally the supplier is only supposed to ensure they are read by a meter reader every two years. Scary I think!

prudryden

I have just checked by BG bills. None of my bills going back to 1999 have ever been read with six (6) digits. It was four (4) digits up to the March 2004-June 2004 quarter when they changed to five (5) digits. They have remained five (5) since then.

So, it is not entirely clear what BG is saying to the OP. Does this mean that every customer is going to get a letter?

Something not making sense here.

tripled

Commercial meters often have 6 dials. Domestic meters never do unless you live in property which used to be commercial, but even then it is very rare as they are usually taken out.